Outpatient Phlebotomy Technician

The Christ Hospital Health Network•OH, OH

About The Position

The Outpatient Phlebotomy Technician registers patients, confirms demographic information and testing orders, and collects required specimens, including blood, urine, and swabs. The role prioritizes patient workflow with appropriate urgency, performs basic EKGs after employer-provided training, and processes specimens for transport to the laboratory. It also includes communication with referring physicians, collaboration with team members and leadership, training new team members, and clerical and other duties as needed. The technician follows patient identification and specimen collection protocols, provides instructions to patients, labels samples in their presence, and applies appropriate processing requirements. The role also maintains clean and organized work areas, responds to patient needs and medical emergencies, and helps ensure service continues through posted closing time.

Requirements

Ability to read and comprehend written information.
Ability to perform a variety of duties effectively in a stressful, fast-paced environment.
Phlebotomy skills.
Ability to work while standing or bending for the duration of the assigned shift.
Strong time-management, planning, and organizational skills.
Excellent written and verbal communication skills.
Critical-thinking skills to support quality decision-making.
Working knowledge of basic computer applications.
High school diploma or GED.
Completion of a formal phlebotomy training program.

Nice To Haves

Data-entry skills.
At least one year of phlebotomy experience in a fast-paced environment.
Phlebotomy certification.

Responsibilities

Register patients for testing, obtain demographic and insurance information, determine orders to fulfill, link orders to appointments, and manually enter paper scripts for non-network providers.
Collect blood and urine specimens using proper identification, safety, and collection protocols, including appropriate hand hygiene and PPE.
Apply knowledge of order of draw, tube additives, special collection techniques, and blood culture collection procedures.
Instruct patients before collection and label all samples in front of the patient.
Answer phones courteously and promptly; review and respond to email, team communication boards, and EPIC secure chat daily.
Complete forms accurately, complete required training by assigned deadlines, and audit manual scripts as appropriate.
Process specimens using the correct containers and handling requirements, including settling, centrifuging, aliquoting, and maintaining samples at room temperature, refrigerated, or frozen as directed.
Process patient drop-off and home-health samples, prepare transit lists when needed, and use stat couriers as appropriate.
Keep draw areas and stock rooms clean and organized, remove expired inventory, and dispose of trash, protected health information, and sharps according to hospital protocol.
Prioritize workload and provide patient care with urgency; be ready to draw patients at shift start and serve patients until posted closing time.
Perform basic EKGs after employer-provided training.
Collaborate with coworkers to resolve problems and assist with unsuccessful collections; ensure adequate break coverage.
Train and provide feedback to new hires and students.
Introduce oneself to patients using name and title, explain services and patient needs, and use empathy and de-escalation skills when appropriate.
Call patients back for return visits as needed and respond appropriately to fainting patients and other medical emergencies, providing basic first aid or CPR as appropriate.
Act in accordance with TCHHN’s mission, vision, and values, and perform other assigned duties.