Outpatient Pharmacy Technician

MyMichigan Health•Midland, MI

About The Position

Following an approximately 4-to-6-week training period, the Outpatient Pharmacy Technician is expected to enter and process orders, determine eligibility for and enroll patients in the Meds to Beds program, adjudicate claims, fill prescriptions, answer phones and doors, collect payments, file, and stock the department. The technician facilitates delivery of discharge prescriptions to patients through Meds to Beds and packages prescriptions for shipment to consumers. The role requires professional judgment and problem-solving skills. The technician prepares prescriptions for pharmacist verification, coordinates medication needs with patients and healthcare teams, supports inventory and purchasing, and helps maintain the outpatient prescription and over-the-counter areas. The role also includes eligibility and insurance coordination for Meds to Beds, prescription delivery and pickup, payment collection, prior authorization processing, and assistance for patients without prescription insurance. The position requires a Michigan pharmacy technician license, a high school diploma or GED, computer experience, math and organizational skills, and the ability to work effectively under pressure. Medical terminology and hospital or retail pharmacy experience are preferred.

Requirements

Michigan pharmacy technician temporary, limited, or full license, as applicable; individuals holding a temporary Michigan license must obtain the required subsequent license within 12 months of obtaining the temporary license.
High school diploma or GED.
Computer experience.
Good math skills, including passing a standard test.
Good organizational skills and ability to work as a team member under high pressure and time constraints.
Interpersonal skills to communicate clearly with individuals and groups at all levels.
Demonstrated competency in Microsoft Windows; further learning opportunities may be required.
Ability to handle multiple tasks, work independently, get along with others, maintain regular and predictable attendance, and stay awake.
Ability to move freely about the facility with or without an assistive device and perform the job functions described.
Overall vision and hearing, with or without assistive devices.
Dexterity for handling, reaching, grasping, fingering, and feeling, potentially repeated regularly or frequently.
Ability to occasionally lift or carry 11–20 pounds and frequently handle 10 pounds and/or walk, stand, or push/pull arm or leg controls.
Ability to wear required personal protective equipment, including latex materials or an appropriate substitute.
Ability to follow bloodborne pathogen and TB testing requirements.

Nice To Haves

Knowledge of medical terminology.
Hospital or retail pharmacy experience.

Responsibilities

Prepare prescriptions for final pharmacist verification, gather insurance information, and coordinate medication needs with doctors' offices, nurses, and case workers, including specialty, employee-insurance, and Meds to Beds prescriptions.
Enter prescriptions accurately and promptly from in-person, fax, electronic, and telephone sources.
Pull, order, and restock medications; conduct inventory counts; make purchasing decisions based on par levels and anticipated needs; follow 340b policies and procedures; and keep pharmacy supplies stocked.
Review information in the electronic medical record and from other disciplines to determine and maintain Meds to Beds eligibility, enroll eligible patients, gather insurance information, route discharge prescriptions correctly, and coordinate discharge medication needs with case management, social work, nurses, and physicians.
Deliver completed, pharmacist-checked prescriptions to patients' bedsides, eligible patients by mail, and patients at pickup; collect prescription copayments using cash register or point-of-sale software.
Maintain the prescription and over-the-counter areas, including ordering, stocking, managing outdates, and cleanliness.
Create prescription labels accurately and promptly.
Answer questions from nursing, case management, and physicians about patient copayments and prescription costs.
Process prior authorizations promptly.
Work with case management to assist patients without prescription coverage, including discussing cash prices, financial assistance when eligible, and appropriate accounts receivable accounts.
Receive wholesaler drug deliveries and order additional supplies using the appropriate systems.
Count inventory accurately and document controlled-substance dispenses according to policy.
Remove recalled drugs from inventory and return them when appropriate.
Assist retail customers at outpatient windows with prescription drop-off and pickup.
Perform other duties related to the position as requested by the supervising pharmacist or pharmacy manager.