Outpatient Pharmacy Technician

Mass General Brigham•Boston, MA

3d•Onsite

About The Position

Under the direction of a staff pharmacist and/or pharmacy leadership, the Registered Pharmacy Technician performs technical and operational duties to support the safe, timely, and efficient distribution of medications and delivery of pharmacy services in accordance with established policies, procedures, and applicable legal and regulatory requirements. Duties include preparing, packaging, labeling, and distributing medications; assisting with outpatient prescription processing; staging and delivering medications and supplies to patient care areas; maintaining medication inventory; and completing required documentation accurately. The technician uses area-specific technology and equipment—including automation, robotics, dispensing systems, and pharmacy information systems—to carry out workflows, troubleshoot routine issues, and maintain medication integrity and security. The role includes delivering controlled substances to automated dispensing machines under established policies. The technician communicates professionally with patients and caregivers, as appropriate, to obtain necessary information or direct routine inquiries to a pharmacist.

Requirements

High school diploma or equivalent.
Massachusetts Pharmacy Technician License required.
0–1 year of pharmacy technician experience required.
Understand HIPAA privacy rules and use discretion when handling patient-related information.
Read, interpret, and follow verbal and written instructions associated with assigned responsibilities.
Adhere to safety requirements for handling non-hazardous and hazardous medications in accordance with organizational policies and regulatory requirements.
Proficient in math calculations associated with assigned responsibilities.
Work collaboratively in a team environment.
Distinguish routine functions from those requiring a pharmacist's professional judgment.
Maintain sustained attention and care on routine, repetitive tasks.

Nice To Haves

Board Certified Pharmacy Technician credential from a nationally approved technician certification board (PTCB CPhT or NHA ExCPT).

Responsibilities

Prepare, fill, label, repackage, and deliver medications and supplies accurately for pharmacist verification.
Replenish and audit medication storage areas and automated dispensing cabinets; process medication returns, recalls, and expired products.
Deliver controlled substances to automated dispensing machines in accordance with applicable state and federal regulations and established policies.
Apply pharmacy knowledge, calculations, drug information, and proper medication handling and storage practices to support safe medication distribution.
Operate pharmacy robotics, automation, software, equipment, and information systems to support efficient department operations.
Communicate professionally with patients, caregivers, pharmacists, and other team members to obtain necessary information and direct inquiries to appropriate personnel.
Follow established policies and pharmacist direction, support routine pharmacy operations, and perform other assigned duties as needed.