Outpatient Pharmacy Technician

MyMichigan Health•Midland, MI

About The Position

Following an approximately 4- to 6-week training period, the Outpatient Pharmacy Technician is expected to enter and process prescriptions, assess and enroll eligible patients in the Meds to Beds program, adjudicate claims, fill prescriptions for pharmacist verification, assist customers, collect payments, and maintain pharmacy inventory and supplies. The technician also coordinates discharge prescriptions and delivers them to patients through the Meds to Beds program, including preparing prescriptions for shipment. The role requires professional judgment, problem-solving, accuracy, organization, and the ability to work under pressure and time constraints. The technician works with pharmacists, patients, physicians, nurses, case management, social work, and other pharmacy or health care personnel. The position involves use of electronic medical records, pharmacy and point-of-sale software, and inventory and purchasing systems.

Requirements

Possess a pharmacy technician temporary, limited, or full license through the state of Michigan. Temporary-license holders must obtain the required license within 12 months of obtaining the temporary license.
High school education is required.
Computer experience is required.
Good math skills, including the ability to pass a standard test.
Good organizational skills and ability to work as a team player.
Ability to work under high pressure and time constraints.
Interpersonal skills to communicate clearly and successfully with individuals and groups at all levels.
Demonstrate competency in Microsoft Windows and participate in further learning opportunities offered by MyMichigan Health when required.
Ability to handle multiple tasks, work independently, get along with others, maintain regular and predictable attendance, and stay awake.
Ability to meet the physical and sensory demands described for the position, including mobility, vision, hearing, and dexterity requirements.

Nice To Haves

Knowledge of medical terminology.
Hospital or retail pharmacy experience.

Responsibilities

Prepare prescriptions for final pharmacist verification and coordinate medication needs with doctors' offices, nurses, and case workers, including specialty, employee-insurance, Meds to Beds, and other prescriptions.
Enter prescriptions accurately and promptly from in-person, fax, electronic, and telephone sources.
Pull, order, and restock medications; conduct inventory counts; make purchasing decisions based on par levels and anticipated needs; and maintain adequate supplies.
Follow 340b knowledge requirements and policies and procedures.
Review electronic medical records and information from other disciplines to determine and maintain Meds to Beds eligibility, enroll eligible patients, gather insurance information, and route discharge prescriptions to the correct pharmacy.
Coordinate discharge medication needs with case management, social work, floor nurses, and, when needed, physicians.
Deliver completed, pharmacist-checked prescriptions to patient bedsides, eligible patients by mail, and patients at pickup.
Collect prescription copayments using cash registers or tablets and point-of-sale software.
Maintain the prescription and over-the-counter areas, including ordering, stocking, monitoring outdates, and cleanliness.
Create prescription labels accurately and promptly.
Answer questions from nursing, case management, and physicians about patient copayments and prescription costs.
Process prior authorizations promptly.
Work with case management to assist patients without prescription insurance, including discussing cash prices, financial assistance, and accounts receivable options when appropriate.
Receive wholesaler drug deliveries and order additional supplies through appropriate systems.
Document controlled-substance dispensing according to policy.
Remove recalled drugs from physical inventory and return them when appropriate.
Assist retail customers at outpatient windows with prescription drop-off and pickup.
Perform other duties pertinent to the position as requested by the supervising pharmacist or pharmacy manager.