Outpatient Mental Health Office Manager

Mental Health Resource Center•Jacksonville, FL

40d•Onsite

About The Position

The Office Manager is responsible for coordinating and performing administrative, financial, and operational duties to support the daily functions of the Comprehensive Services Center (CSC). This position ensures efficient office operations, quality customer service, accurate financial processes, and effective supervision of administrative staff.

Requirements

High School Diploma or equivalent required
Minimum of two (2) years of experience in a healthcare, behavioral health, or medical office setting required.
Minimum of one (1) year of supervisory experience required.
Ability to effectively operate a multi-line telephone and paging system.
Proficiency in Microsoft Office programs and use of the Internet.
Ability to demonstrate proficiency in the MHRC Electronic Health Record (EHR) system within three (3) months of employment.
Background screening and clearance through the Florida Care Provider Background Screening Clearinghouse is required for all positions

Nice To Haves

Associate degree or coursework in business administration or a related field preferred.

Responsibilities

Completes financial intakes, including insurance verification for new individuals served, and educates individuals on the agency's sliding fee scale.
Oversees the collection of co-pays and other fees and ensures timely transfer of funds to the Business Office.
Coordinates with insurance carriers to obtain authorizations and pre-certifications.
Maintains communication with insurance companies to secure authorizations and maximize claim approvals.
Reports utilization information internally and to third-party payers as required.
Maintains systems for tracking authorized and utilized service units.
Maintains CSC schedules for appointments, meetings, supervision, consultations, and intakes.
Coordinates the intake process for individuals seeking services at the CSC.
Conducts screenings for counseling and medication management referrals and ensures appointments are scheduled appropriately.
Provides referral information to callers who do not meet agency eligibility criteria and assists existing individuals served when insurance changes require a change in provider.
Reviews and corrects daily billing error reports to ensure accurate documentation and reimbursement.
Directs, supervises, and coordinates the daily activities of office support staff.
Assists with recruitment, hiring, onboarding, retention, performance evaluations, and employee relations in collaboration with leadership and the Human Resources Department.
Identifies staff development needs and coordinates training and in-service education on job-related topics.
Promotes a positive, professional, and customer-focused work environment.