Outpatient Mental Health Clinical Support Specialist
About The Position
We are seeking a warm, organized, and tech-savvy Front-End Operations Support professional to serve as the first point of contact for patients reaching out via phone or email. This remote role is essential in ensuring a smooth and compassionate intake and scheduling process for individuals seeking mental health services. This role supports the clinic operations team and is expected to require 10-15 hours of work per week and be available between the hours of 9 am - 1pm, Monday through Friday. The successful candidate needs to be able to work independently with minimal oversight.
Requirements
- 1+ years of experience in healthcare customer service, medical scheduling, or front desk operations (mental health setting preferred)
- Strong written and verbal communication skills, with a friendly and empathetic tone
- Comfortable working in a remote environment with minimal supervision
- Proficient with EMR systems, email platforms, and phone systems (e.g., Valant, Google Workspace, Dialpad or similar)
- Highly organized and detail-oriented with strong follow-through
- Ability to handle sensitive information with discretion and in compliance with HIPAA regulations
- Prior experience working directly with clients
- Be flexible and available during daytime office hours
- Be accountable for assigned tasks without the need for follow-up supervision
Nice To Haves
- Experience working in mental or behavioral health
- Bilingual (especially Spanish) is a plus
- Familiarity with Valant EMR and call center tools
- Ideal candidates will have a general knowledge of therapy services, community resources, insurance billing
Responsibilities
- Serve as the primary contact for incoming calls and emails from prospective and current clients
- Respond to inquiries about services, scheduling availability, and provider information with professionalism and care
- Schedule, reschedule, and confirm appointments using our electronic medical records (EMR) system (e.g., Valant)
- Track and follow up on patient inquiries to ensure timely resolution and high conversion from inquiry to appointment
- Communicate with clinical staff to support provider availability, cancellations, and urgent patient needs
- Provide patients with accurate information regarding intake forms, insurance, and billing contacts
- Manage documentation and ensure all communication is properly logged in our EMR or communication system
- Escalate complex clinical or billing questions to the appropriate internal team
- Some social media posts
- Other stuff we probably forgot to add but just as meaningful and important to your role ;)
Benefits
- Opportunity for advancement
- Paid time off
- Training & development
- Competitive salary
- Flexible work from home options available
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
