Outpatient Coordinator, Behavioral Health

Lifepoint Health • Holyoke, MA

1d • Onsite

About The Position

Valley Springs Behavioral Health Hospital is seeking a Behavioral Health Outpatient Coordinator to ensure the efficient, compliant, and professional operation of outpatient behavioral health programs while delivering a high standard of customer service. This role oversees day-to-day office operations, non-clinical staff performance, and administrative workflows to support quality patient care and a positive patient experience. The Coordinator ensures compliance with federal and state regulations, licensing requirements, and The Joint Commission (TJC) standards, while supporting admissions, scheduling, documentation, audits, payer coordination, and discharge planning in a fast-paced outpatient environment. Valley Springs Behavioral Health Hospital offers compassionate, high-quality inpatient and outpatient mental health and co-occurring treatment for teens, adults, and seniors. We provide a full-range of evidence-based medical and clinical services in a state-of-the-art healing environment. Programs include inpatient mental health and co-occurring treatment, Partial Hospitalization Programs (PHP), and Intensive Outpatient Programs (IOP).

Requirements

• High school degree or equivalent preferred.
• Previous experience on an outpatient or inpatient unit preferred.
• Must have experience with clerical duties.
• Basic Life Support certification and Handle with Care is required within 30 days of hire.

Nice To Haves

• Valid driver’s license preferred.

Responsibilities

• Ensures the efficient, compliant, and professional operation of outpatient behavioral health programs.
• Delivers a high standard of customer service.
• Oversees day-to-day office operations.
• Manages non-clinical staff performance.
• Oversees administrative workflows to support quality patient care and a positive patient experience.
• Ensures compliance with federal and state regulations, licensing requirements, and The Joint Commission (TJC) standards.
• Supports admissions, scheduling, documentation, audits, payer coordination, and discharge planning.

Benefits

• Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees