Outpatient Coordinator, Behavioral Health

Lifepoint Health • Holyoke, MA

8h • Onsite

About The Position

Valley Springs Behavioral Health Hospital, operated jointly with Lifepoint Behavioral Health and Baystate Health, is seeking a Behavioral Health Outpatient Coordinator. This role is part of a team committed to providing superior patient care that exceeds industry standards and patient expectations. Valley Springs Behavioral Health Hospital offers compassionate, high-quality inpatient and outpatient mental health and co-occurring treatment for teens, adults, and seniors, utilizing evidence-based medical and clinical services in a state-of-the-art healing environment. Programs include inpatient mental health and co-occurring treatment, Partial Hospitalization Programs (PHP), and Intensive Outpatient Programs (IOP).

Requirements

• Must have experience with clerical duties.
• Basic Life Support certification is required within 30 days of hire.
• Handle with Care is required within 30 days of hire.

Nice To Haves

• High school degree or equivalent preferred.
• Previous experience on an outpatient or inpatient unit preferred.
• Valid driver’s license preferred.

Responsibilities

• Ensures the efficient, compliant, and professional operation of outpatient behavioral health programs.
• Delivers a high standard of customer service.
• Oversees day-to-day office operations.
• Oversees non-clinical staff performance.
• Oversees administrative workflows to support quality patient care and a positive patient experience.
• Ensures compliance with federal and state regulations, licensing requirements, and The Joint Commission (TJC) standards.
• Supports admissions, scheduling, documentation, audits, payer coordination, and discharge planning in a fast-paced outpatient environment.

Benefits

• Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability.
• Paid family leave.
• Paid time off.
• Higher education and certification tuition assistance.
• Loan assistance.
• 401(k) retirement package and company match.
• Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed