Outpatient Coordinator, Behavioral Health

Lifepoint Health • Holyoke, MA

7h • $21 - $28

About The Position

Valley Springs Behavioral Health Hospital is operated jointly with Lifepoint Behavioral Health and Baystate Health. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Behavioral Health Outpatient Coordinator joining our team, you’re embracing our promise to provide superior patient care that exceeds industry standards as well as patient expectations. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

Valley Springs Behavioral Health Hospital offers compassionate, high-quality inpatient and outpatient mental health and co-occurring treatment for teens, adults, and seniors. We provide a full-range of evidence-based medical and clinical services in a state-of-the-art healing environment.

Programs include inpatient mental health and co-occurring treatment, Partial Hospitalization Programs (PHP), and Intensive Outpatient Programs (IOP).

The Outpatient Coordinator is responsible for ensuring efficient, compliant, and patient‑focused operations within the Behavioral Health outpatient department. This role oversees daily office operations, supports admissions and discharge processes, coordinates scheduling and program activities, and supervises non‑clinical outpatient staff. The Coordinator ensures compliance with federal and state regulations, licensing requirements, and The Joint Commission standards, while delivering a high level of customer service to patients, families, referral sources, and internal stakeholders. This position plays a key role in supporting clinical teams, maintaining accurate documentation and reporting, and promoting a positive outpatient experience.

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.

Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.

Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.

Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).

Professional Development: Ongoing learning and career advancement opportunities.

Requirements

• High school degree or equivalent preferred
• Administrative/Clerical duties experience required
• Previous experience on an inpatient and/or outpatient unit preferred
• Valid driver’s license preferred
• Basic Life Support certification and Handle with Care within 30 days of employment and prior to any patient contact

Responsibilities

• ensuring efficient, compliant, and patient‑focused operations within the Behavioral Health outpatient department
• oversees daily office operations
• supports admissions and discharge processes
• coordinates scheduling and program activities
• supervises non‑clinical outpatient staff
• ensures compliance with federal and state regulations, licensing requirements, and The Joint Commission standards
• delivering a high level of customer service to patients, families, referral sources, and internal stakeholders
• supporting clinical teams
• maintaining accurate documentation and reporting
• promoting a positive outpatient experience

Benefits

• Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED