Outpatient Clinical Operations Supervisor

MLK Community Healthcare•Los Angeles, CA

9d•Onsite

About The Position

The Ambulatory Clinical Supervisor is responsible for successfully managing the day-to-day operations of MLKCH outpatient clinic(s) and ambulatory services involving one or more specialty disciplines and/or clinic sites. During one 8-hour shift, provides first-line operational supervision for assigned functional area of responsibility. Ensures that healthcare staff delivering ambulatory care/patient services provide high quality, accessible, cost-effective care and patient-focused services that comply with Martin Luther King Jr. Community Hospital standards as well as with local, state, and federal requirements. Within the assigned area, implements, supervises/monitors, and maintains clinical practice and quality management standards, and staff competencies/development.

Requirements

Associates degree in nursing required.
Current California RN license.
Current Basic Life Support for Providers, by American Heart Association (AHA).
Advanced Life Support certification (ACLS), by American Heart Association (AHA).
Registered Nurse with at least 2 years of clinical experience in a hospital, clinic, home care, nursing home setting or health facility within the last 5 years.
Minimum 2 years of supervisory or management experience in a health care setting.
Excellent observation, verbal and written communication skills.
Highly organized and ability to work independently.
Ability to work with people of diverse backgrounds.
Computer literate with proficiency in Microsoft Office, Google Suite, electronic medical records and ability to learn new applications easily.
Demonstrates ability to supervise and direct administrative personnel.
Must be able to relate well to patients, clinicians, employees, and other professionals.
Must be able to handle confidential issues with discretion.
Must be able to understand the goals of the practice and work to obtain these goals independently as well as in collaboration with clinician partners.
Must have working knowledge of managed care and other current health insurance arrangements.
Bi-lingual in Spanish and English required.

Nice To Haves

Bachelor’s degree from a four-year college and/or a professional certification requiring formal education preferred.

Responsibilities

In assigned area/function, supervises the operations and delivery of patient care services.
Ensures staff provide the highest quality of care which complies with the Nurse Practice Act, TJC, federal/state/local requirements.
Establishes and maintains effective, collaborative relationships with physicians and other departments.
Collaborates with nursing and other departments to resolve patient care issues, meet access demands, provide convenient hours of operation, improve the cost structure, and develop consistent policies and procedures.
Supervises and maintains patient care and quality service standards to meet members' and internal clients' expectations.
Acts as a patient advocate resolving patient care issues.
Recommends and evaluates processes to improve systems and patient care results across the continuum of care.
Monitors budgets and resource allocations and financial performance and identifies and recommends strategies to reduce costs and improve quality of care/service.
Supervises use and maintenance of equipment, supplies, and medications.
Assists the site Administrator in developing and maintaining the competency of all department staff.
Supervises and monitors the implementation of departmental policies and procedures which support the goals and business objectives of the department and organization.
Collaborates with physicians, Medical Director, Site Administrator, Director of Ambulatory Services, in developing the appropriate level of patient services and the day-to-day operations of the department.
Measures and improves internal and external customer satisfaction.
Assists in managing and resolving human resource, labor relations, employee and department safety, and risk management issues.
Procures supplies and other materials needed for the medical group site at competitive prices and with reputable vendors.
Participates in the development and implementation of long-range plans.
Assists in the resolution of administrative and operational issues including the maintenance of clinic property, computer systems, and installed software applications.
Participates in management or leadership meetings as directed or requested.
Ensures compliance with regulations and standards.
Serves as a liaison between the site and external agencies.
Assists leadership in developing clinic strategic plans and objectives based upon identified needs of patients.
Maintains the strictest confidentiality.
Responsible for the selection, hiring, orienting, training, and supervision of all medical group staff (non-provider staff).
Evaluates employee performance and recommends merit increases, promotions, and disciplinary actions.
Resolves problems in administrative and clinical areas.
Organizes and conducts regular staff meetings including setting the meeting agendas.
Ensures that staff is trained and operates in compliance with all government and other regulatory agencies.
Performs other duties as assigned.