Outpatient Clinical Coordinator

DRISCOLL HEALTH PLAN•Corpus Christi, TX

37d•Onsite

About The Position

Provides day-to-day coordination of pediatric outpatient services and is accountable to clinic administration. A clinical coordinator will support staff supervision, patient throughput, physician relations, patient safety, quality improvement, patient satisfaction, scheduling and supply management. Operates within the Driscoll Children's Hospital mission, vision, and values.

Requirements

Graduate of an accredited school of professional nursing.
Successful completion of DCH Orientation Course, Code Management, HIS/LIS courses, medication orientation course within three months of hire, as available.
Minimum of two years of Charge Nurse experience.
Current Texas RN license.
CPR certification.

Nice To Haves

Pediatric experience preferred.
National certification encouraged.
PALS within one year of hire date (will attend PALS, as available.)

Responsibilities

Provides day-to-day coordination of pediatric outpatient services and is accountable to clinic administration.
Supports staff supervision, patient throughput, physician relations, patient safety, quality improvement, patient satisfaction, scheduling and supply management.
Participates in teaching others/self-development.
Coaches staff in how to improve performance.
Develops goals annually with clinic leadership to address the specific departmental education needs of staff.
Pursues educational opportunities to grow professionally.
Periodically reviews own goals and revises according to changing needs.
Remains current in clinical and educational areas.
Supports communication between all members of the health care team.
Communicates effectively.
Establishes working relationships.
Promotes collaboration and shares responsibility for conflict resolution.
Drafts staff evaluations for clinic leadership review.
Maintains utmost level of confidentiality at all times.
Adheres to hospital policies and procedures.
Demonstrates business practices and personal actions that are ethical and adhere to corporate compliance and integrity guidelines.
Participates in meetings with the Director, Medical Director, and staff of unit.
Supports new processes to improve departmental functioning.
Seeks ways to improve processes and problem-solving.
Assumes a leadership role and acts as a “change agent” role model.
Maintains current knowledge of policies and best practices.
Oversight of equipment and supplies.
Completes clinic work as assigned.
Documents adherence to departmental guidelines.
Adheres to all safety policies.
Maintains professionalism i.e. conduct, appearance.
Responsible for staff scheduling including PTO approval.
Works in partnership with physicians to assure that patient care needs are met.
Assesses 1- Patient care processes, 2- Employee relations, 3- Physician satisfaction and shares that assessment with clinic leadership on a routine basis.
Effectively supports performance management system including: Development feedback, Goal setting, Assesses competency, Progressive discipline.
Makes and implements decisions compatible with organizational goals.
Maintains composure, effectiveness, and flexibility under pressure.
Supervises the following job classes: RN’s, LVN’s, Athletic Trainer, MA’s/CMA/ PCT/ Orthopedic Tech, MOS/Medical Secretary.