Outpatient Care Coordinator
About The Position
New Horizons is seeking an Outpatient Care Coordinator to support their psychiatric outpatient team, with a primary focus on medication coordination. This role is responsible for managing refill requests, resolving prescription issues, and ensuring timely follow-up with providers and pharmacies. This position works in coordination with front office staff to support scheduling, patient communication, and overall clinic flow, while ensuring documentation is accurate and completed on time. The ideal candidate is organized, detail-oriented, and able to follow through in a fast-paced environment, and will become part of a supportive, caring team dedicated to quality patient care.
Requirements
- High school diploma or equivalent required
- 1–3 years of experience in a healthcare, behavioral health, or outpatient setting
- Proficiency in Microsoft Office (Outlook, Word, Excel)
- Must pass Level 2 Background through DCF and AHCA Clearinghouse.
Nice To Haves
- Experience with scheduling, referrals, insurance authorizations, or care coordination preferred
- Bilingual skills are a plus
- Associate’s or Bachelor’s degree preferred
Responsibilities
- Welcome and assist clients in a professional and friendly manner
- When appropriately credentialed, may perform vital signs as directed
- Assist clients with telehealth appointments
- Ensures all medication-related calls are returned within one business day
- Ensures clients receive medications by managing refill requests, resolving prescription issues, and coordinating with providers and pharmacies, without making clinical decisions
- Coordinates client services in collaboration with outpatient psychiatric providers and staff
- Communicates with clients regarding appointments, medications, and follow-up needs
- Works with scheduling staff to arrange appointments
- Enter and maintain accurate information in the EHR
- Complete required forms and documentation
- Uses appropriate forms, both paper and electronic
- Complete FASAMS admissions and quarterly updates
- Ensures documentation is accurate, complete, and timely
- Perform other duties as assigned
Benefits
- Health Insurance (covers mental health)
- Dental Insurance
- Vision Insurance
- Disability Insurance (STD; LTD)
- Paid Time Off
- Paid Holidays
- Paid Training
- Employee Assistance Program
- Life Insurance
- Retirement plan (403b)
- School Loan Forgiveness (must meet federal criteria to qualify for PSLF Program)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
