Outlets Supervisor
About The Position
This role assists management in all phases of restaurant operations and is responsible for complete restaurant operation in the absence of the manager. The hotel, C. Baldwin, honors Charlotte Baldwin Allen, co-founder of Houston, and celebrates the trailblazing spirit of women in Texas. The property is a 354-room hotel with 14,000 square feet of meeting space, a speakeasy, a local Grab and go concept, Good2GO, and abundant green space. As part of Sage Hospitality Group, the company aims to enrich lives, empower employees, and create unforgettable experiences. They seek independent thinkers with an entrepreneurial spirit who are not afraid to forge their own path. Sage invests in employees' personal and professional growth.
Requirements
- High school education or equivalent.
- One to two full years of employment in a related position with this company or other organization(s).
- Requires advanced knowledge of the principles and practices within the food profession.
- Experiential knowledge required for management of people and/or complex problems and food and beverage management.
- Must have excellent oral communication for communicating with guests and associates, issuing instructions and communicating policies.
- Excellent comprehension for assisting with guest and associate matters.
- Interpreting instructions from superiors.
- Excellent vision required for seating guests, expediting food, cleaning equipment, reading floor plans, charts, and schedules.
Responsibilities
- Monitor servers, runners, and other restaurant associates and ensure adherence to all service standards and SOPs, including inspecting staff for correct, clean, complete uniform, clean polished shoes, name tag and general appearance standards.
- Supervise service of guests, being watchful of signals from guests in need of service.
- Assist manager to establish and monitor side-work duty completion.
- Maintain bank to SOP, keep it balanced and secure at all times.
- Read daily communication sheets from previous shift and prepare one for the following shift.
- Check for all personnel call offs and check floor plan for coverage.
- Check restaurant for cleanliness and set up.
- Check service stands and aisle areas.
- Check tables for cleanliness and proper set up.
- Communicate daily with restaurant manager with regard to special events, house counts, etc.
- Assist restaurant managers in conducting menu classes and taste panels.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
