Outlet Supervisor

LM SERVICES CORPORATION•St. Louis, MO

4d•Onsite

About The Position

Outlet Supervisors are responsible for opening and closing shifts, training staff on Marriott service standards, and ensuring a high level of guest satisfaction. They manage daily operations, including scheduling, revenue control, and maintaining a safe work environment. Supervisors also conduct training sessions, monitor food quality, and assist associates in their job performance to ensure guest satisfaction. They are expected to foster a positive work environment, encourage problem-solving among staff, and maintain effective communication with both associates and management. This role also involves assisting with marketing plans and managing restaurant parties and room service.

Requirements

Minimum of two years food service or related hospitality management experience.
Written/verbal communication skills.
Demonstrated leadership qualities.
Able to work with teams.
Basic technical knowledge of restaurant operations.
Demonstrated hospitality skills.
Demonstrated strong work ethic.

Responsibilities

Open and close shift in accordance with manager’s checklist.
Initiate aggressive guest interaction through seeking and soliciting feedback from guests.
Train, maintain and enforce all Marriott service standards using use records, menus and appropriate reference materials.
Properly execute revenue and check control procedures on shift.
Handle daily associate relations (e.g., scheduling, time adjustments).
Maintain a safe and sanitary work environment for all associates and guests.
Gather and implement all proper tools for running shift, (e.g., schedules, floor plans, reservations, checks).
Find solutions for problems such as call outs, last minute bookings or any other daily problems that may arise.
Ensure that guests are satisfied by assisting with serving, seating, and communication with kitchen and by striving to speak to all guests.
Be on the floor during entire meal classes and ensure adequate coverage.
Conduct taste panels and menu classes on a daily basis for restaurant.
Ensure that only a quality product is being served.
Monitor hours and staffing on a daily basis, for restaurant, with accurate scheduling in line with forecast and budget guidelines.
Ensure all side work is done on daily basis.
Maintain proper associate uniform standards.
Manage an effective repair and maintenance program through the use of work orders, inspections, etc.
Assist any associate in his/her job performance, when required, to ensure guest satisfaction.
Understand and teach empowerment principles to ensure guest satisfaction.
Exercise station rotation to ensure stations are distributed fairly.
Implement an effective training program for new and current associates using use records, menus and appropriate reference manuals.
Encourage problem solving by associates through proper training and empowerment.
Establish effective communication with associates to gain their trust and respect.
Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Marriott’s Guarantee of Fair Treatment policy.
Attend restaurant associate meetings.
Demonstrate positive inter-departmental relations.
Communicative directly, and/or through the use of the log book, to next shift supervisor.
Identify and recommend incentive programs, new ideas and methods of operation.
Implement and follow through on all bookings of restaurant parties and room service hospitality suites and effectively communicate to all managers.
Assist in the development and execution of the marketing plan of assigned outlets.