Outlet Shift Supervisor - Colorado Springs Outlet

Goodwill of Colorado • Colorado Springs, CO

3d • Onsite

About The Position

Goodwill of Colorado is seeking versatile and adaptable candidates with experience to become our Shift Supervisors. Previous supervisory experience in retail, restaurant, production, manufacturing, warehousing or similar industries is preferred for this position. A successful Shift Supervisor will naturally become a top candidate for career growth opportunities within Goodwill's Operations Division. The Shift Supervisor, Secondary Markets (S.M.)-Outlet-Recycling, will primarily work in the outlet and recycling environment in an area of combined work responsibilities. The S.M Shift Supervisor will be responsible for assisting the Secondary Markets Assistant Manager (ASM) in leading and assisting the employees, overseeing customer service, and the appearance of the sales floor and warehouse area of work. The S.M. Shift Supervisor will act as Manager-on-Duty providing excellent customer service displaying an “Attitude of Gratitude” in order to support the mission of the organization.

Requirements

• High School diploma or equivalent is preferred.
• Previous retail, recycling, production, or warehouse experience is preferred.
• Have high attention to detail and the ability to make decisions.
• Able to withstand prolonged standing, bending, and lifting up to 8 hours per day.
• Able to lift up to 75 lbs, use a dolly and pallet jack as required.
• Able to obtain Powered Equipment Operator certification to safely operate equipment.
• Ability to operate hydraulic baler and forklift.
• Ability to be forklift certified.
• Able to occasionally work weekends, evenings, and holidays with overtime as necessary.
• Able to communicate effectively with customers, managers, supervisors, staff, and peers.

Nice To Haves

• Previous supervisory experience in retail, restaurant, production, manufacturing, warehousing or similar industries is preferred for this position.

Responsibilities

• Supports the Secondary Markets ASM’s by conducting daily safety and stretching huddles, communicating daily operational changes to outlet/recycling and production employees, reporting and documenting tardiness and call-offs, assisting with onboarding and training of new employees, and assisting with job interviewing.
• Assists ASM with the completion of employee incident reports and disciplinary write-ups.
• Observe employees’ area of work to make sure key performance indicators (KPIs) are being met and assist with the reporting of weekly production numbers of various categories and revenue.
• Coordinates the daily break and lunch schedule.
• Works with ASM on scheduling time off requests.
• Coordinates the opening/closing of work area operations throughout the location to secure the facility's operation.
• Oversee the working operation of the locations equipment and ensure work tickets are submitted and preventive maintenance (P.M.’s) is up to date.
• Coordinates the placement of employees’ area of work and inventory for the outlet/recycling area.
• Uses and becomes certified on pallet jack, walkie stacker, forklift, hand dolly and/or other equipment or tools to effectively move and store donated product.
• Loads and unloads trailers from the back dock and does the bill of Laden when applicable.
• Ensure KPIs spread sheets are updated daily for production logs, inventory, load list, and donations.
• Coordinates the area of work responsibilities for secondary markets between recycling and outlet.
• Ensures special trailers are unloaded and given back to the transportation depart in a time-bound manner.
• Coordinates, completes, and trains within the on-the-job training (OJT) and standard operating procedures (SOP) guidelines and Learning and Development (L&D) requirements, utilizing the employee resources, references guides, and policies.
• All other duties as assigned.

Benefits

• Medical
• Dental
• Vision
• Short Term Disability
• Life/Accidental Death and Dismemberment
• Flexible Spending Accounts
• Long Term Disability
• Several voluntary supplemental benefit offerings
• Paid time off in the form of vacation, sick, holiday, floating holiday, jury duty, and bereavement leave.
• Pre-tax or post-tax (Roth) contributions to our retirement plan – must be 18 years of age to participate.
• Daily Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED