Outlet Supervisor

Omni Hotels & Resorts•Pittsburgh, PA

3d•Onsite

About The Position

Since 1916, the Omni William Penn Hotel has been a landmark of elegance in downtown Pittsburgh. Over the years, we’ve welcomed movie stars, politicians, world leaders, professional athletes, and business icons—cementing our place as one of the city’s most celebrated destinations. At Omni William Penn, our associates are the heart of our success. We foster an All In culture where respect, gratitude, and empowerment are part of every day. Here, you’ll find: A supportive environment with training and mentoring opportunities, Dedicated teammates who take pride in delivering exceptional service, and A workplace where your contributions truly make a difference. If you’re a friendly, motivated individual with a passion for serving others, we invite you to bring your talents to our team. Discover the pride and excitement of working for a company known for its tradition of excellence.

Requirements

Must be familiar with and adhere to all liquor liability laws: Dram Shop Act - Prohibiting the sale/service of alcohol to intoxicated guests. Prohibiting the sale/service of alcohol to minors.
Must know emergency procedures (including CPR) and work to prevent accidents.
Lift, push, pull and carry tables, chairs, trays, plates and chaffing dishes on a daily basis – 50 pounds
Bend to pick up dropped items as needed. Bend to assist in serving food or getting supplies.
95% of shift – covering all areas of outlets supervising
Assist at hostess station – minimal stationary standing.
Hearing is critical (Assisting with guest and associate matters. Interpreting instructions from superiors)
Vision is critical (Seating guests, expediting food, cleaning equipment, reading floor plans, charts, schedules)
Speech is critical (Communicating with guests and associates, issuing instructions, communicating policies)
Literacy is critical (Read and implement policies and procedures; writing schedules and reading forecast and SOP’s)
Knowledge of chemical/agents used for training purposes

Nice To Haves

Must know emergency procedures (including CPR)

Responsibilities

Responsible for assigned shift, assisting in overall Supervision of Outlets.
Supervise and coordinate assigned shift.
Assist in overall supervision of the department as outlined in job description.
Check staff punctuality.
Complete environmental checklist for dining room.
Spot check liquor pars.
Order daily supplies.
Hold pre-meal meetings.
Follow up on established training steps.
Handle guest comments and complaints.
Ensure guest satisfaction.
Stay on the floor at all times.
Communicate with guests and receive feedback.
Observe, teach, and correct staff's service.
Monitor each guest experience.
Examine food preparation.
Examine beverage presentation.
Handle any guest complaint.
Maintain condition of dining room.
Prepare maintenance requests and follow-up.
Complete other assigned duties.
Monitor food and liquor requisitions
Monitor food waste.
Check bar controls, shot glass use, red lining, bottles totally empty.
Must be familiar with and adhere to all liquor liability laws: Dram Shop Act - Prohibiting the sale/service of alcohol to intoxicated guests. Prohibiting the sale/service of alcohol to minors.
Must know emergency procedures (including CPR) and work to prevent accidents.
Perform any other duties assigned by management.
Ensure Local 57 contract is thoroughly understood and followed.
Ensure all work areas that are visible to guests are meticulously maintained and cleaned.