Outlet Server - J1
About The Position
Hard Rock International (HRI) is a globally recognized company with a significant presence in over 70 countries, operating various venues including Rock Shops®, Live Performance Venues, and Cafes. HRI also has a digital arm, Hard Rock Digital, focusing on online and retail sportsbooks and gaming. The company boasts the world's largest collection of music memorabilia and has received numerous accolades for guest satisfaction, operational excellence, and as an employer. The Server role is crucial in shaping the guest experience at Hard Rock Cafe, acting as a tour guide, communicator, decision-maker, entertainer, and musician at heart. Servers are responsible for taking orders, serving food, handling payments, making sales transactions, verifying identification, practicing responsible alcohol service, demonstrating product knowledge, suggestive selling, answering guest questions, meeting guest needs, maintaining a clean station, performing opening/closing duties, knowing table/station numbers, directing guests, and creating memorable experiences to foster "Raving Fans."
Requirements
- High School diploma or GED equivalents.
- Follows all food safety & sanitation procedures.
- In some U.S. states, a food safety certification program is required to be completed before being able to serve food or alcohol, which may include a food handlers card (i.e., California law requires this).
- Remaining calm in a hectic, fast-paced atmosphere.
- Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
- Displaying a positive and outwardly friendly attitude toward guests.
- Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.
- Ability to sit for extended periods of time.
- Ability to make repeating movements of the arms, hands, and wrists.
- Ability to express or exchange ideas verbally and perceive sound by ear.
- Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
- Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
- Ability to turn or twist body parts in a circular motion.
- Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
- Ability to travel via auto or airplane for long periods of time.
- In some U.S. states, a legal minimum age is required to serve food & alcohol – check with the person interviewing you to ensure you meet these requirements.
- Practicing all general safety standards.
- Maintaining a well-groomed appearance (“having a plan”).
- Following all uniform guidelines.
- Recycling products, where possible.
- Maintaining HRC’s 5 core Values and Mission Statement.
Nice To Haves
- Your Cafe may cross-train the Server and the Busser positions. This “Server Assistant” will become a rotated position for the Servers and only used during busy volume Please see the Busser job description.
Responsibilities
- Taking guests’ orders.
- Running food.
- Handling cash & other forms of payment.
- Making proficient sales transactions - using a point-of-sale system.
- Properly checks I.D.s – for guests who appear to be under 30 years old.
- Demonstrating responsible alcohol service.
- Demonstrating impeccable product knowledge.
- Suggestive selling - using proven techniques.
- Answering questions - accurately and politely.
- Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience.
- Maintaining a clean & organized station – including pre-bussing & table maintenance.
- Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc.
- Demonstrating knowledge of all table/station numbers.
- Directing guests to areas & restrooms.
- Creating memorable experiences.
- Entertaining guests to create “Raving Fans.”
Benefits
- Comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance.
- Benefits may vary with employment status.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
