Outlet Server

Hard Rock Hotel & Casino Ottawa • Nashville, TN

1d • Onsite

About The Position

Hard Rock International (HRI) is a globally recognized company with a significant presence in over 70 countries, operating Rock Shops®, Live Performance Venues, and Cafes. HRI also has a joint venture, Hard Rock Digital, focusing on online and retail sportsbooks and internet gaming. The company boasts the world's largest collection of music memorabilia, with over 86,000 pieces displayed worldwide. Hard Rock Hotels has received numerous accolades for guest satisfaction and has been recognized as a U.S. Best Managed Company. The Server role is crucial in shaping the guest experience, acting as a tour guide, communicator, decision-maker, entertainer, and musician at heart. Servers are responsible for taking orders, running food, handling payments, making sales transactions, checking IDs, demonstrating responsible alcohol service, possessing product knowledge, suggestive selling, answering guest questions, meeting guest needs, maintaining a clean station, performing opening/closing duties, knowing table/station numbers, directing guests, and creating memorable, entertaining experiences to foster 'Raving Fans'. This job description outlines essential functions but may not encompass all tasks.

Requirements

• High School diploma or GED equivalents.
• Follows all food safety & sanitation procedures.
• Remaining calm in a hectic, fast-paced atmosphere.
• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
• Displaying a positive and outwardly friendly attitude toward guests.
• Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.
• Ability to sit for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
• Ability to travel via auto or airplane for long periods of time.
• Practicing all general safety standards.
• Maintaining a well-groomed appearance (“having a plan”).
• Following all uniform guidelines.
• Recycling products, where possible.
• Maintaining HRC’s 5 core Values and Mission Statement.

Nice To Haves

• In some U.S. states, a food safety certification program is required to be completed before being able to serve food or alcohol, which may include a food handlers card (i.e., California law requires this).
• In some U.S. states, a legal minimum age is required to serve food & alcohol – check with the person interviewing you to ensure you meet these requirements.
• Your Cafe may cross-train the Server and the Busser positions. This “Server Assistant” will become a rotated position for the Servers and only used during busy volume Please see the Busser job description.

Responsibilities

• Taking guests’ orders.
• Running food.
• Handling cash & other forms of payment.
• Making proficient sales transactions - using a point-of-sale system.
• Properly checks I.D.s – for guests who appear to be under 30 years old.
• Demonstrating responsible alcohol service.
• Demonstrating impeccable product knowledge.
• Suggestive selling - using proven techniques.
• Answering questions - accurately and politely.
• Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience.
• Maintaining a clean & organized station – including pre-bussing & table maintenance.
• Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc.
• Demonstrating knowledge of all table/station numbers.
• Directing guests to areas & restrooms.
• Creating memorable experiences.
• Entertaining guests to create “Raving Fans.”

Benefits

• Comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance.
• Benefits may vary with employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees