Outlet Server - HRC Atlantic City

Hard Rock Hotel & Casino Ottawa•Atlantic City, NJ

8d•Onsite

About The Position

Hard Rock International (HRI) is a globally recognized company with a significant presence in over 70 countries, encompassing 265 locations with Rock Shops®, Live Performance Venues, and Cafes. HRI also operates Hard Rock Digital, an online and retail sportsbook and internet gaming platform. Founded with an Eric Clapton guitar, Hard Rock boasts the world's largest collection of music memorabilia, exceeding 86,000 pieces displayed worldwide. In 2022, Hard Rock Hotels was recognized for outstanding guest satisfaction for the second consecutive year, ranking number one among Upper Upscale Hotels in J.D. Power’s North America Hotel Guest Satisfaction Study. This marks the fourth consecutive year the brand has been a top contender in this category. HRI has also been named a U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for two consecutive years, a distinction held by few privately-owned gaming companies. Hard Rock has received accolades from Forbes as one of the Best Employers for Women, Diversity, and New Grads, and is recognized as a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels & Casinos secured first place in the Casino Gaming Executive Satisfaction Survey for six of the past seven years. Hard Rock International is committed to diversity and inclusion, living by the motto LOVE ALL – SERVE ALL and fostering an inclusive workplace culture. The company welcomes and encourages applications from individuals with disabilities, providing reasonable accommodations as required by the ADA. For more information, visit www.hardrock.com or shop.hardrock.com.

Requirements

High School diploma or GED equivalents.
Follows all food safety & sanitation procedures.
In some U.S. states, a food safety certification program is required to be completed before being able to serve food or alcohol, which may include a food handlers card (i.e., California law requires this).
Remaining calm in a hectic, fast-paced atmosphere.
Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
Displaying a positive and outwardly friendly attitude toward guests.
In some U.S. states, a legal minimum age is required to serve food & alcohol – check with the person interviewing you to ensure you meet these requirements.
Practicing all general safety standards.
Maintaining a well-groomed appearance (“having a plan”).
Following all uniform guidelines.
Recycling products, where possible.
Maintaining HRC’s 5 core Values and Mission Statement.

Nice To Haves

Your Cafe may cross-train the Server and the Busser positions. This “Server Assistant” will become a rotated position for the Servers and only used during busy volume Please see the Busser job description.

Responsibilities

Taking guests’ orders.
Running food.
Handling cash & other forms of payment.
Making proficient sales transactions - using a point-of-sale system.
Properly checks I.D.s – for guests who appear to be under 30 years old.
Demonstrating responsible alcohol service.
Demonstrating impeccable product knowledge.
Suggestive selling - using proven techniques.
Answering questions - accurately and politely.
Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience.
Maintaining a clean & organized station – including pre-bussing & table maintenance.
Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc.
Demonstrating knowledge of all table/station numbers.
Directing guests to areas & restrooms.
Creating memorable experiences.
Entertaining guests to create “Raving Fans.”