Outlet Sales Support Team Associate, Part Time - Serramonte Center

Macy's•Daly City, CA

12h•$18 - $24

About The Position

The Outlet Sales Support Team Associate is responsible for driving sales and profit by serving customers and selling merchandise. The associate delivers an engaging, customer-first experience on the selling floor, at checkout, and in fitting rooms, while helping maintain an outstanding shopping environment. The role also supports merchandising, selling-floor recovery, pricing, merchandise handling, stockroom maintenance, and other sales-enhancement and store-operating initiatives.

Requirements

High school diploma or equivalent required.
Strong interpersonal skills and proven ability to communicate and share information with diverse groups of customers and peers.
Ability to read and interpret instructional documents, including safety rules, operating and maintenance instructions, and procedural manuals.
Frequent use of technology and ability to use and navigate various technological devices.
Ability to work a flexible retail schedule, including days, evenings, weekends, and/or holidays.
Ability to stand and walk for prolonged periods.
May need to reach, crouch, kneel, stoop, use color vision, and climb ladders.
Frequently lift or move up to 50 pounds.
Frequently use computers and other technology, including handheld electronic equipment.

Responsibilities

Welcome and acknowledge customers and provide engaging, differentiated service on the selling floor, at checkout, and in fitting rooms.
Perform register transactions, including sales, returns, credit card applications, payments, and cash counting, accurately and efficiently.
Meet company standards for loyalty enrollments and open new credit accounts in line with the stated hourly and weekly goals.
Acknowledge customers consistently and contribute to a strong customer experience reflected in Net Promoter Score feedback.
Stay knowledgeable about current merchandise assortments and new deliveries, and show interest in merchandise and selling.
Merchandise new receipts; recover, fill, and maintain the selling floor to prescribed standards; and backstock surplus new receipts.
Maintain fitting rooms and report maintenance needs to store leadership.
Ensure merchandise is customer-ready by addressing missing tickets and security tags or equipment, and moving damaged items to the designated stockroom area.
Support logistics during high-workload periods, including markdowns, outbound merchandise pulls, and receipt processing as needed.
Protect company assets and follow operational procedures for access control, merchandise protection, safety, and security of high-value goods.
Perform other duties as assigned.