Outlet Manager (41731)

GOODWILL INDUSTRIES OF CENTRAL FLORIDA INC•Orlando, FL

2d•Onsite

About The Position

The Outlet Manager is responsible for the overall operation and maintenance of an assigned Outlet store. This includes supervising inventory and stock rotations, managing personnel, handling administrative duties, ensuring loss prevention and security, and overseeing all operational procedures. A primary focus of the role is generating revenue and controlling the expense budget, including payroll. The manager is also tasked with maintaining the cleanliness, neatness, and safety of the sales floor, facilities, and grounds, as well as handling store opening and closing procedures. Key responsibilities extend to managing employee and customer inquiries, addressing potential disturbances, and ensuring staff compliance with the Consumer Product Safety Commission (CPSC) and public protection procedures. The role involves training, development, and performance evaluation of store personnel, assisting in loss prevention investigations, completing various reports, and responding to emergencies and alarm calls.

Requirements

Ability to adhere to the organization’s Core Principles.
Ability to work independently with minimal instruction and or direction from supervisor.
Knowledge of the Consumer Product Safety Commission (CPSC) and procedures for Public Protection.
Ability to operate a Point of Sale (POS) system.
Skilled in conducting phone and face-to-face interviews.
Skilled in maintaining inventory, sales, and store records.
Ability to effectively supervise, train and mentor store personnel and community workers.
High School education or equivalent is required.
A minimum of three (3) years of retail experience.
A minimum of two (2) years of management experience.
Intermediate knowledge of MS Word, Excel, Outlook, and Internet Browsers.
Experience utilizing a POS system.
Valid Florida Driver’s License with a clean driving record and current private auto insurance policy.

Nice To Haves

Working experience with people who have disabilities.
Previous Goodwill experience.

Responsibilities

Responsible for the success of revenue and controlling expense budget for the Outlet store and staying within defined guidelines, which includes payroll expenses.
Supervise the receipt of inventory and oversee stock rotation in accordance with the Organization’s procedures.
Ensure the sales floor, facilities, and grounds are kept in a clean, neat, and safe condition.
Responsible for opening and closing the store as needed.
Handle employee and customer inquiries in a professional and appropriate manner.
Follow procedures for dealing with potential disturbances and problems such as calming loud or boisterous customers, evicting customers who are acting in a disorderly fashion or dealing with lost children.
Supervise, plan, and maintain the organization of store personnel; prepare work schedules and arrange for replacement of absent employees, as necessary.
Oversee training, development, and succession planning for the Outlet.
Responsible for evaluating employee performance; taking appropriate disciplinary action as needed, and making termination recommendations, if necessary.
Responsible for staff compliance with the Consumer Product Safety Commission (CPSC) and procedures for Public Protection.
Responsible for instilling proper attitude toward safety and security in employees and trainees, protecting the safety of customers, and ensuring that all outlet store operations are performed in accordance with the Organization’s safety and security programs.
Demonstrate and maintain good customer service skills.
Communicate effectively with other departments within the organization in order to work in collaboration.
Maintain well-groomed appearance and appropriate business dress code including name badge.
Assist other stores as needed and as directed by the Sr. Director of Transportation and Logistics.
Ensure that store receipts are handled as prescribed by the Organization’s procedures and good security practices.
Assist in Loss Prevention investigations when necessary, keeping sensitive information confidential.
Complete a variety of reports including schedules, meetings, safety, payroll, and store records.
React calmly and respond to emergencies.
Respond to alarm calls as necessary.
Must be accessible via telephone.
Coordinate and conduct monthly safety drills or assign to Safety Captain.
Complete monthly maintenance inspection checklist.
Perform other duties as assigned.