Outlet Manager

HEI Hotels & Resorts•Chicago, IL

18h•Onsite

About The Position

The Gwen hotel, rooted in the history and heritage of downtown Chicago in the 1930s, serves as a city emblem of this golden era, inspired by sculptress Gwen Lux. The company, HEI, is dedicated to building a diverse and inclusive workplace and encourages all qualified candidates, including those with U.S. military experience, to apply even if their experience doesn't perfectly align with every qualification. The Outlet Manager will plan and manage the Restaurant, Room Service, and other food and beverage outlets to achieve customer satisfaction, quality service, and compliance with corporate/franchise policies and procedures, as well as federal, state, and local regulations, while meeting or exceeding financial goals.

Requirements

Minimum two years of post-high school education.
Two+ years of full employment in a related position.
Requires thorough knowledge of the restaurant/hotel practices and procedures in order to perform non-repetitive analytical work.
May require knowledge of policies and procedures and the ability to determine course of action based on these guidelines.
Supervision, management, and communication skills are required.
Requires ability to investigate and analyze current activities or information and make logical conclusions and recommendations.
Ability to make decisions which are generally guided by established policy and procedures.
Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
Leadership skills to motivate and develop staff and to ensure accomplishment of goals.
Able to set priorities, plan, organize, and delegate.
Written communication skills to be concise, well organized, complete, and clear.
Ability to work effectively under time constraints and deadlines.
Effective verbal and written communication skills.
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Nice To Haves

Hotel experience preferred.

Responsibilities

Direct the day-to-day operations of the restaurant and room service for breakfast, lunch and dinner periods.
Direct the day-to-day operations of the bar operations.
Manage the Human Resources in the various outlets in order to attract, retain and motivate the associates; interview, hire, schedule, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communications and recommend discipline and termination, as appropriate.
Implement company programs and manage the operations of the Restaurant, Room Service and any other food and beverage outlet as required to ensure compliance with LSOPs and SOPs, safety regulations and federal, state and local regulations to ensure an optimal level of service, quality and hospitality are provided to the guest(s).
Forecast, implement, monitor, control and report on the various outlet budgets and their components (labor costs, food costs, beverage costs, supplies, equipment, etc...) to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
Respond to customer trends, needs, issues, comments, and problems to ensure a quality experience and enhance future sales prospects.
Create, recommend, and implement promotions, displays, buffet presentations and ideas to capture more in house guests and a larger share of the local market.
Monitor and control the maintenance and sanitation of the various outlet areas and equipment to protect the assets, comply with regulations and ensure quality service.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.

Benefits

Competitive Medical and Dental programs through Anthem Blue Cross Blue Shield
Vision insurance programs through EyeMed
Vacation, Sick and Holiday programs
Pet insurance through the ASPCA
Supplemental, Spousal and Child Life insurance
Short and Long-Term Disability plans
401(k) Savings Plan with matching funds
Discounts through our 'YouDecide' and Hotel Room Discount programs
Market-leading compensation packages
Generous PTO and flex-time initiatives
Outstanding career development and advancement opportunities
Job-appropriate assets and resources
DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them
Free lunch
Ventra Transit Benefit
Uniforms provided