Outlet Manger - Cascade

Loews Hotels•Tucson, AZ

2d•Onsite

About The Position

Loews Ventana Canyon Resort is seeking a dynamic and service-driven Outlet Manager to lead daily restaurant operations with consistency, professionalism, and a commitment to guest satisfaction. This role involves balancing floor leadership with operational strategy, overseeing staffing, service standards, cost control, and team development to ensure a seamless and elevated dining experience. The ideal candidate will be a guest-focused leader, operationally sharp, a hands-on manager, a team developer, an excellent communicator, and calm under pressure.

Requirements

Two years of management experience in an upscale restaurant or hotel food service operation.
Thorough knowledge of upscale food & beverage operations, service standards, and administrative requirements.
Food Service Manager Certification (or ability to obtain based on state/county/local regulations).
Strong leadership, communication, and organizational skills.
Ability to maintain effective operating controls to maximize efficiency and guest satisfaction.
Ability to work a flexible schedule including weekends, evenings, and holidays.
Professional, friendly demeanor with the ability to engage guests by name when appropriate.

Nice To Haves

Associate degree or higher in Hospitality or Food Service Management preferred.

Responsibilities

Oversee the daily operations of assigned outlets, ensuring smooth, efficient, and cost-effective service.
Maintain proper staffing levels to ensure optimal performance and guest satisfaction.
Represent the Director of Food & Beverage in their absence.
Ensure full adherence to departmental policies, Loews standards, and service guidelines.
Work visibly on the floor during peak periods while maintaining active communication with the bar, kitchen, and room service.
Interact frequently with guests to ensure satisfaction with their dining experience.
Address concerns promptly and professionally, ensuring issues are resolved effectively.
Maintain a welcoming environment and encourage team members to use guest names when appropriate.
Oversee labor management, reviewing daily payroll reports and adjusting staffing according to business levels.
Prepare storeroom requisitions and ensure costs align with budgeted guidelines.
Monitor inventory levels and maintain proper product usage and control.
Interview, hire, train, coach, evaluate, and discipline outlet team members per Loews standards.
Lead new hire onboarding and ongoing training programs.
Conduct performance reviews, identify needs for improvement or advancement, and establish development goals.
Facilitate team communication through departmental meetings and pre-shift discussions.
Communicate daily with the Executive Chef or Sous Chef regarding menus, reservations, large parties, and VIP needs.
Attend required hotel meetings to stay informed on promotions, events, and cross-departmental updates.
Evaluate trends and make recommendations for product, service, and operational improvements.
Ensure cleanliness and maintenance of outlet spaces and equipment.
Follow emergency procedures and comply with safety standards.
Maintain compliance with grooming, uniform, and service expectations.
Perform other duties as assigned.