Outlet Lead Associate

Goodwill Industries of Southeastern Wisconsin, Inc.•Romeoville, IL

5d•Onsite

About The Position

The Outlet Lead Associate provides daily direction on the achievement of outlet store goals and supports the planning of associate work assignments. This role involves providing daily direction on achieving outlet store goals and supporting the planning of associate work assignments. The associate is expected to understand and abide by policies, procedures, and programs, and typically works on projects and tasks that span 1 day to 3 months.

Requirements

Forklift certification, if required at the site.
Work experience in a retail or production environment is preferred.
Work varied schedules and flexible hours. Night and weekend shifts may be required to meet business needs.

Responsibilities

Directs a variety of tasks including associate break schedules, production processes, and recovery at the end of the day, among others.
Oversee that there is adequate coverage at POS and in donations.
Monitor and assist with production quality standards while encouraging teams to meet their individual production goals.
Function as a service experience leader (SEL).
Maintain a safe and orderly work environment; ensure employees operate equipment safely and follow safe work practices.
Consistently communicate and implement policies and procedures, reporting concerns to leadership.
Resolves employees and first level customer concerns and complaints in a timely manner.
Assist in resolving employee and customer concerns and addressing safety / security concerns in a timely manner.
Effectively plans and manages own work to reliably complete routine job responsibilities. Follows through on learning, skill building, and practice necessary to adapt to change.
Close supervision for completion of routine work, which is regularly reviewed by manager or senior coworker. Work that exceeds “routine” comes with detailed instructions.
Basic knowledge of discipline’s procedures and methods. Understands and applies the fundamentals of customer service. Able to respond to routine requests.
Serves as an ambassador for Goodwill in the wider community. Participates in volunteer opportunities as schedule and interest permit.
Responsible for completing other duties/responsibilities as assigned.