Outlet Host

Hard Rock Hotel & Casino Ottawa•Honolulu, HI

3d•Onsite

About The Position

Hard Rock International (HRI) is a globally recognized company with a significant presence in over 70 countries, operating 265 locations including Rock Shops®, Live Performance Venues, and Cafes. HRI also launched Hard Rock Digital in 2020, an online and retail sportsbook and internet gaming platform. The company boasts the world's largest collection of music memorabilia, with over 86,000 pieces displayed globally. Hard Rock Hotels has received high guest satisfaction ratings, and HRI has been recognized as a U.S. Best Managed Company by Deloitte Private and The Wall Street Journal. The company has also been honored by Forbes as a Best Employer for Women, Diversity, and New Grads, and as a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. Hard Rock Hotels & Casinos has also received top rankings in the Casino Gaming Executive Satisfaction Survey.

Requirements

High School diploma or GED
Ability to remain calm in a hectic, fast-paced environment.
Demonstrate a high level of organization, attention-to-detail, and a sense-of-urgency.
Display a positive and outwardly friendly attitude toward guests and co-workers.
Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.
Ability to sit for extended periods of time.
Ability to make repeating movements of the arms, hands, and wrists.
Ability to express or exchange ideas verbally and perceive sound by ear.
Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
Ability to turn or twist body parts in a circular motion.
Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
Ability to travel via auto or airplane for long periods of time.
Maintain a well-groomed appearance (“having a plan”).
Follow all uniform guidelines.
Practice all general safety & sanitation standards.
Recycle products, where possible.
Maintain HRC’s 5 core Values and Mission Statement.

Nice To Haves

This Cafe may cross-train the restaurant Hosts and the Retail Sales Associates. Please see the Retail job description.

Responsibilities

Greet, seat, and page guests.
Act as a tour guide, communicator, entertainer, memorabilia curator, and musician.
Open doors, where applicable.
Welcome and thank guests.
Answer questions accurately and politely.
Maintain a clean and organized waiting area.
Answer the phone.
Direct guests to areas and restrooms.
Provide security for co-workers, guests, and celebrities.
Assist servers, bussers, and managers.
Perform opening, closing, and side duties, including cleaning glass, polishing brass, sweeping and vacuuming the floor, wiping menus, and restroom maintenance.
Assure the complete satisfaction of each and every guest.
Create memorable experiences.
Entertain guests to create “Raving fans”.