Outlet Host/Hostess - Fresh Harvest Buffet

Hard Rock Hotel & Casino Ottawa•Atlantic City, NJ

9d•$23•Onsite

About The Position

The Outlet Host/Hostess is responsible for greeting, seating, and engaging guests during their dining experience in a friendly and courteous manner. This role involves maintaining a professional and positive attitude, having complete knowledge of menu offerings, and ensuring efficient restaurant operations through clear communication with management and other hosts. The host will also answer the restaurant telephone, anticipate guest needs, and report any maintenance issues. This position is key to ensuring guests have a positive dining experience.

Requirements

Minimum six (6) months of related experience required.
Able to work a varied work schedule to include nights, weekends, and holidays.
Must have excellent communication skills.
Be flexible and adaptable to change.

Responsibilities

Greet, seat, and engage guests during their dining experience.
Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible.
Maintain a professional and positive attitude at all times.
Maintain complete knowledge of the menu offerings.
Escort guests to their table.
Communicate clearly to management and other hosts to ensure that the restaurant operates efficiently.
Thank guests with genuine appreciation and provide a fond farewell.
Answer restaurant telephone courteously and efficiently.
Speak to guests and co-workers using clear, appropriate and professional language.
Anticipate guests service needs, engage guests in conversation regarding their stay, property services, and area attractions/offerings.
Notify management of maintenance repair issues.
Complete any additional reasonable requests by management.