Outlet Host/Hostess - HRC New York
About The Position
Hard Rock International (HRI) is a globally recognized company with a significant presence in over 70 countries, operating a variety of venues including Rock Shops®, Live Performance Venues, and Cafes. HRI has also expanded into the digital space with Hard Rock Digital, offering online and retail sportsbooks and internet gaming. The company boasts the world's largest collection of music memorabilia, curated from an initial gift of an Eric Clapton guitar. Hard Rock Hotels has received accolades for outstanding guest satisfaction, and HRI has been recognized as a U.S. Best Managed Company. The company also prides itself on being an employer of choice, fostering a creative environment where team members can be authentic. The Host position is crucial as the first point of contact for guests, responsible for creating a positive initial experience. This role involves greeting, seating, and paging guests, and also acting as a tour guide, communicator, entertainer, and music enthusiast. The Host is expected to perform various duties to ensure guest satisfaction and create memorable experiences.
Requirements
- The Host is the initial contact with the guests.
- Therefore, it is essential to start guests off with a positive experience at the front door.
- A Host is anyone who greets, seats and pages guests.
- In addition, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).
- Hourly wage is between $19.00-$22.00
Responsibilities
- Opening doors, where applicable
- Welcoming and thanking guests
- Answering questions - accurately and politely
- Maintaining a clean and organized waiting area
- Answering the phone
- Directing guests to areas & restrooms
- Providing security for co-workers, guests and celebrities
- Assisting servers, bussers and managers
- Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, wiping menus, restroom maintenance, etc.
- Assuring the complete satisfaction of each and every guest
- Creating memorable experiences
- Entertaining guests to create “Raving fans”
Benefits
- Comprehensive benefits package
- Health and well-being support for team members and their families
- Benefits may vary with employment status
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
