Outlet Host/Hostess - Rise - OC

Hard Rock Hotel & Casino Ottawa•Hollywood, FL

4d•Onsite

About The Position

Under the direction of the Rise Restaurant Assistant Manager, Host/Cashier greets guests and ensures a positive dining experience. The Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport.

Requirements

Minimum 1 year experience in high volume food service, as well as in cashiering/money handling.
Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
The department operates 24 hours a day, 7 days per week; management expectation is that you must be able to work any shift including nights, weekends and holidays.

Nice To Haves

Table service restaurant experience preferred.

Responsibilities

Greets and serves guests in a timely and courteous manner.
Obtains information from guests and ushers guests to seats.
Communicates customer requests to assigned server.
Knowledgeable of restaurant seating plan including sections, table numbers and seat numbers.
Handles and solves any concerns and questions customers may have or relays guest complaints/compliments to the appropriate Assistant Manager on duty.
Collects various forms of payment to process orders.
Enters guests’ checks in computer system, applies monies and makes accurate change and processes credit card payments.
Processes to go orders over the phone/walk-ins.
Promotes positive public/employee relations at all times.
Completes all set-up and closing duties in a timely fashion.
Perform other duties as assigned.