Outlet Host/Hostess

Hard Rock Hotel & Casino Ottawa•Niagara Falls, NY

3d•$15 - $20•Onsite

About The Position

The Host is the initial contact with the guests. Therefore, it is essential to start guests off with a positive experience at the front door. A Host is anyone who greets, seats and pages guests. In addition, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).

Requirements

The Host is the initial contact with the guests.
Start guests off with a positive experience at the front door.
Greet, seat and page guests.
Assume the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).
Provide security for co-workers, guests and celebrities.
Assisting servers, bussers and managers.
Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, wiping menus, restroom maintenance, etc.
Assuring the complete satisfaction of each and every guest.
Creating memorable experiences.
Entertaining guests to create “Raving fans”.

Responsibilities

Opening doors, where applicable
Welcoming and thanking guests
Answering questions - accurately and politely
Maintaining a clean and organized waiting area
Answering the phone
Directing guests to areas & restrooms
Providing security for co-workers, guests and celebrities
Assisting servers, bussers and managers
Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, wiping menus, restroom maintenance, etc.
Assuring the complete satisfaction of each and every guest
Creating memorable experiences
Entertaining guests to create “Raving fans”