Outlet Greeter

Casino Rama Resort•Rama, ON

36d•Onsite

About The Position

Casino Rama is looking for customer-oriented, service professionals to join our Food & Beverage team in providing unique dining experiences to our customers! As an Outlet Greeter at Casino Rama you can expect to have a primary outlet, but also work based upon your service skill level in any of our other outlets as well in banquets.

Requirements

Previous customer service experience in a fast paced environment in a similar role preferred;
Ability to present an outgoing, confident and personable attitude at all times;
Reliable and dependable work ethic;
Excellent verbal English communication skills; Ability to read and write in English;
Excellent time management skills; must have the ability to efficiently and calmly multi-task in a high volume, fast paced work environment;
Must be able to carry out essential duties that include occasional lifting of dishes, trays, cutlery and other related service products from 2-44 lbs.;
Ability to walk and stand for prolonged periods (regular work shift 8 hours);
Must have or be able to acquire Smart Serve certification;

Nice To Haves

Understanding of guest flow and restaurant operations an asset.
French language skills (verbal and written) are an asset

Responsibilities

Maintain a professional appearance adhering to company and department grooming policy;
Maintain a high level of professionalism, positive demeanor, service and phone etiquette at all times;
Directly or indirectly provide for superior customer service and promote excellent employee relations with co-workers;
Problem solve any potential guest or crew complaints and alert management on issues that need further follow up;
Recognize and use guest name at all times;
Seat guests in a pleasant manner following the standards set forth by the department;
Control guest flow of seating in the restaurant;
Comply with all coupon and comp policies, sequences and steps of service for seating guests, handling/maintaining restaurant reservations, controlling flow and communication with VIP;
Maintain cleanliness of restaurant lobby areas;
Assist in all areas of the restaurant as needed to ensure guest satisfaction and support teamwork;
Be knowledgeable about the daily activities in the Hotel and the Casino;
Be knowledgeable of all menu items offered in the restaurant;
Help maintain an organized, safe and clean outlet;
Performs other duties as assigned.