Outlet General Manager

Cincinnati Goodwill•Cincinnati, OH

6d•Onsite

About The Position

Ohio Valley Goodwill Industries, founded in 1916, is one of the largest providers of rehabilitation services in the State of Ohio. Utilizing our retail store network, we generate sales revenue to support thousands of individuals with disabilities and homeless local veterans. The Outlet General Manager is responsible for leading all day-to-day operations of an assigned Outlet store, driving sales and production performance, and developing high-performing teams while ensuring exceptional customer and donor experience. The Outlet Store Manager is accountable for achieving financial, operational, and people-related goals while executing Ohio Valley Goodwill’s mission, values, and brand standards.

Requirements

High school diploma or equivalent required
Minimum of three (3) years of retail management experience preferred
Demonstrated ability to lead teams, manage operations, and drive results
Strong customer service, communication, and leadership skills
Working knowledge of scheduling, payroll, and retail systems
Ability to work a flexible schedule including openings, closings, weekends, and holidays
Ability to work in climate-controlled and non-climate-controlled environments
Ability to stand, walk, bend, stoop, squat, kneel, lift, and climb for extended periods
Ability to lift and carry up to 35 pounds with or without reasonable accommodation
Ability to perform frequent computer-based work
Regular, predictable attendance is required

Nice To Haves

Some college preferred

Responsibilities

Lead daily store operations, including opening and closing procedures
Execute sales, production, and operational plans to achieve store-level performance targets
Monitor key performance indicators (sales, production, labor, shrink, and customer experience) and adjust execution accordingly
Ensure accurate cash handling, banking, and operational controls
Oversee production flow from intake to sales floor readiness
Ensure quality standards, pricing accuracy, and timely rotation of merchandise
Execute visual merchandising standards and company promotions
Partner with leadership to identify merchandise suitable for our e-commerce platform
Directly supervise Outlet Assistant Store Managers, Outlet Team Leaders, and hourly associates
Recruit, hire, train, coach, and retain a high-performing store team
Set clear expectations, provide regular feedback, and manage performance and corrective action
Build internal talent pipelines and support leadership development
Create and manage store schedules to align staffing with business demand
Manage labor within budgeted payroll targets
Ensure accurate timekeeping and payroll submission
Model and enforce exceptional customer service standards
Resolve escalated customer concerns professionally and promptly
Ensure store appearance, cleanliness, and service reflects Goodwill brand expectations
Maintain a safe, secure, and compliant store environment
Enforce loss prevention, safety, and organizational policies
Complete required reporting accurately and on time
Communicate effectively with district leadership and support teams
Support Goodwill’s mission by partnering with Employment and Training programs
Act as a positive representative of Goodwill in the community