Outlet Store Manager

Fiskars Group•Wall Township, NJ

1d•$70,000 - $80,000•Onsite

About The Position

The Outlet Store Manager is responsible for leading all aspects of the new San Marcos Outlet Store, opening Fall 2026. As an on-the-floor leader, this role is responsible for delivering an exceptional customer experience while driving sales, developing a high-performing team, and ensuring operational excellence. The Store Manager oversees all aspects of store performance, including sales, profitability, merchandising, staffing, inventory, compliance, and community engagement. This role is an on-the-floor leader, not only performing all store functions but also leading the store to success by developing a team that consistently delivers a Signature Customer Experience. The role ensures operational excellence, drives results (sales and profit goals), customer and associate satisfaction, merchandise presentation, public relations/events and asset protection. This outlet location will feature Waterford, Wedgwood, Georg Jensen and Royal Copenhagen brands. The Outlet Store Manager must have in-depth knowledge of the brand and products to drive sales.

Requirements

5+ years of retail leadership experience, including experience managing teams and driving store performance.
Demonstrated success achieving sales and profitability goals.
Experience hiring, coaching and developing retail teams.
Strong understanding of retail KPIs, payroll, scheduling and inventory management.
Experience with visual merchandising luxury or premium brands preferred.
Excellent communication and negotiation skills.
Ability to analyze sales data and respond to trends to achieve targets and driving the business.
Proficiency in planning promotional campaigns and visual merchandising.
Solid understanding of retail operations and industry best practices
Knowledge of health and safety regulations and compliance standards
Bachelor’s degree in Business, Retail Management or a related field.
English required
Spanish preferred but not required

Responsibilities

Recruit, hire, onboard, train, coach and develop store associates
Create schedules that support business needs while managing payroll budgets.
Conduct performance reviews and provide ongoing coaching and feedback
Foster an inclusive, collaborative, and high-performing team culture.
Recognize and reward team performance.
Maintain up-to-date listings of excess and obsolete stock across all brands.
Monitor stock across all brands
Monitor and manage discounting levels to align with outlet commission rates and protect P&L margins.
Deliver an exceptional luxury customer experience that reflects the heritage of our brands.
Resolve customer concerns professionally and efficiently.
Build customer loyalty through outstanding service and product expertise.
Model selling behaviors and coach associates to exceed service expectations.
Drive sales and profitability by achieving store goals and KPIs.
Monitor daily, weekly and monthly performance metrics.
Identify opportunities to increase conversion, average transaction value, and units per transaction.
Develop action plans to improve store performance.
Plan and execute promotions within the outlet store.
Create compelling sale listings tailored to outlet events and seasonal opportunities.
Review outlet floor layouts based on sales data and promotional trends.
Ensure promotional events are correctly booked and executed.
Create staff incentives to prioritize brand sales over competitors.
Deliver product training and ensure visual merchandising aligns with brand strategy.
Identify new selling spaces and opportunities for stock launches.
Implement operational improvements and drive efficiencies.
Support staff training and development across sites.
Report on performance metrics and ensure compliance with brand standards.