Part Time - Outlet Customer Service Associate - Flexible

Lowe's Companies, Inc.•Orlando, FL

1d•Onsite

About The Position

The Outlet Customer Service Associate provides customer service and supports merchandising, inventory, checkout, safety, and store operations at a Lowe’s Outlet. The role assists customers with finding, selecting, carrying, loading, and learning about merchandise; responds to questions; supports checkout and rental paperwork; and helps customers with product availability, pricing, warranties, and Lowe’s Outlet programs. Associates may cross-train across Outlet areas and generate leads for Project Specialist Exterior programs. The position also supports in-stock operations by using store systems to prioritize loads, print labels, look up pricing and inventory, replenish shelves, and prepare merchandise to customer specifications. It includes maintaining clean, organized, and safe store areas; monitoring entrances and exits; identifying security risks; following safety procedures; and operating store equipment as needed. Additional Outlet and Pro responsibilities include assisting Pro customers with product location and loading, explaining and enrolling customers in applicable Pro programs, processing orders and sales, coordinating deliveries and returns, checking merchandise and orders, maintaining pricing and signage, and inspecting and cleaning store areas. Other duties may be assigned.

Responsibilities

Provide SMART customer service and seek to understand and assist customers with locating, demonstrating, selecting, carrying, or loading merchandise.
Respond promptly and knowledgeably to customer and employee questions, including walking customers through store areas or projects when needed.
Communicate stock, special-order, feature, application, and warranty information related to Lowe’s Outlet programs.
Support checkout functions, call buttons, departmental pages, and requests for assistance.
Write customer contracts and invoices for equipment rental.
Cross-functionally train in other Outlet areas and generate leads for Project Specialist Exterior programs.
Use store systems to prioritize loads, print pricing labels, and retrieve item, price, and inventory information.
Replenish shelves and prepare merchandise according to customer requirements or specifications.
Monitor store entrances and exits, assist people triggering alarms, and report suspected theft or security risks to management or Asset Protection.
Maintain housekeeping, cleanliness, organization, and a safe and secure work environment; identify hazards and follow applicable safety requirements.
Operate store equipment as needed for the assigned role and department.
Assist Pro customers in locating and loading products and explain or enroll customers in Pro Loyalty, Pro Credit, MSH, Volume Savings, and Pro Delivery programs.
Process walk-up, phone, email, and online orders using point-of-sale terminals and contact vendors to verify product availability and cost as needed.
Display accurate pricing and signage and process sales transactions according to company guidelines.
Complete freight and merchandising tasks, move and check delivered stock, schedule shipments when necessary, and process returns to distribution centers or dispose of and return items appropriately.
Coordinate deliveries, answer delivery-related questions, inspect and prepare merchandise, verify invoices against loaded items, support delivery routes, and assist with product connections or returns.
Inspect and clean interior and exterior areas as needed, check for leaks, spills, and unsafe displays, address equipment or facility issues, and perform preventative maintenance.
Perform other duties as assigned.