Part-Time Outlet Associate- Franklin Road

Goodwill of Central & Southern Indiana • Indianapolis, IN

2d • Onsite

About The Position

The Outlet Associate supports outlet leadership in meeting operational goals by performing a variety of duties at the outlet location. The role may include cashiering, running and rotating bins, moving furniture, sorting recyclables, accepting donations, and providing customer service. The environment is production- and safety-focused, and all positions have daily quotas.

Front-of-house responsibilities include ringing up customer orders, following cash-handling procedures, answering general questions about Goodwill programs, maintaining the sales floor, moving and arranging furniture, helping with furniture carry-outs, rotating commodity bins, and cross-training in outlet functions.

Back-of-house responsibilities include sorting recyclable and salvaged items, staging and labeling commodity bins, meeting production and quality quotas, removing personal and confidential materials from donations, reporting valuables or questionable objects, accepting donations, sorting and distributing products, keeping the backroom clean and organized, and loading and unloading trucks. The role regularly uses heavy equipment, including a pallet jack, double stacker, floor scrubber, tipper, baler, and hydraulic lift.

This is a part-time position at the Franklin Road outlet in Indianapolis, Indiana, paying $15 per hour. Reasonable accommodations may be made to enable people with disabilities to perform essential job functions.

Requirements

• No degree or credentials are required.
• Familiarity with warehouse processes such as receiving, putaway, storage, picking, packing, and shipping.
• Experience using a pallet jack, double stacker, baler, and/or tipper.
• Effective oral, written, visual, and non-verbal communication and listening skills.
• Ability to provide impartial, balanced customer service and build customer satisfaction.
• Ability to add and subtract two-digit numbers and multiply and divide with 10s and 100s, including using American units of money, weight, volume, and distance.
• Ability to follow written, oral, or diagram-based instructions and address problems involving several concrete variables in standardized situations.
• Ability to work well with others and contribute to team outputs.
• Ability to follow procedures and protocols, maintain confidentiality, and adhere to Goodwill’s values.
• Attention to detail, quality, and safety.
• Effective management of one's own time and the time of others.
• Ability to spend more than eight hours sitting, standing, walking, stooping, kneeling, and crouching; use hands to grasp, carry, feel, or touch products and machinery; and move and lift up to 50 pounds.
• Ability to manage frequent exposure to moderate noise and temperature variations.
• Close, distance, peripheral, and color vision; depth perception; and ability to adjust focus.

Nice To Haves

• Familiarity with computers and relevant software, including basic computer and Internet navigation skills.

Responsibilities

• Ring up customer orders, maintain a balanced cash drawer, and follow cash-handling procedures and protocols.
• Provide general information about Goodwill programs, answer customer questions, and direct higher-level questions to an appropriate associate or manager.
• Maintain sales-floor cleanliness by purging, running carts, and merchandising.
• Move properly priced and tagged furniture safely to the sales floor, arrange it, and assist with customer carry-outs.
• Assist with rotating commodity bins and sort items accordingly.
• Cross-train in various outlet functions.
• Sort recyclable items from salvaged items and place them in appropriate containers.
• Pull full commodity bins to the staging area and set up and label bins.
• Meet daily production and quality quotas and update production sheets.
• Check commodity bins to ensure personal and confidential materials have been removed from donated items.
• Notify leadership when money, credit cards, weapons, or personal or questionable objects are found.
• Accept customer donations, keep the donation door clean and clear, and educate customers about current Goodwill promotions, including the rewards program.
• Sort products quickly and accurately and distribute them to appropriate areas.
• Keep the backroom clean and organized, with labeled boxes and items in their proper places; sweep the area and clear spills.
• Load and unload trucks as needed and regularly use heavy equipment.

Benefits

• Continuing education and leadership development
• Tuition reimbursement
• Comprehensive health plan
• Paid time off (PTO)
• Paid holidays
• Sabbatical and parental leaves
• Life insurance
• Dental insurance
• Vision insurance
• Short- and long-term disability plans
• Preventive health and wellness program
• Section 125 pretax health spending account, dependent care spending account, and premiums
• Retirement planning options with company matching
• Eligibility for the Public Student Loan Forgiveness (PSLF) program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed