Outlet Assistant Store Manager

Cincinnati Goodwill•Cincinnati, OH

19h•Onsite

About The Position

Ohio Valley Goodwill Industries, founded in 1916, is one of the largest providers of rehabilitation services in the State of Ohio. Utilizing our retail store network, we generate sales revenue to support thousands of individuals with disabilities and homeless local veterans. The Outlet Assistant Store Manager (ASM) supports the Outlet Manager in leading daily store operations, team performance, and customer experience. This role provides hands-on leadership across production and the sales floor, ensures operational standards are consistently met, and serves as the manager-on-duty in the absence of the Outlet Manager. The ASM plays a critical role in driving sales, production efficiency, team development and execution of Goodwill’s mission and brand standards.

Requirements

High school diploma or equivalent preferred
Five (5) years of Retail or equivalent experience preferred
Two (2) years of progressive retail leadership or supervisory experience preferred
Experience training, coaching, and developing associates
Proficiency in scheduling, payroll, and workforce management systems
Strong customer service, communication, and interpersonal skills
Basic math and computer proficiency
Ability to work a flexible schedule, including openings, closings, weekends, and holidays
Ability to work in climate-controlled and non-climate-controlled environments
Ability to stand, walk, bend, stoop, squat, kneel, lift, and climb for extended periods
Ability to lift and carry up to 35 pounds with or without reasonable accommodation
Ability to perform frequent computer-based work
Regular, predictable attendance is required

Responsibilities

Partner with the Outlet Manager to oversee daily store operations, including opening and closing procedures
Execute administrative and clerical functions such as cash handling, banking preparation, ordering supplies, and operational reporting
Ensure efficient execution of production, pricing, inventory rotation, restocking, and sales floor readiness
Maintain a clean, organized, safe, and customer-ready store environment at all times
Model and reinforce exceptional customer service for customers and donors
Address and resolve customer complaints promptly and professionally, escalating as appropriate
Act as a brand ambassador, maintaining professional conduct and ensuring team adherence to Goodwill service standards
Supervise, coach, train, and support store associates, including Merchandise Processors, Sales Associates, Outlet Team Leaders, Temporary Workers, and Program participants
Support onboarding and ongoing training to ensure consistent execution of operational and service standards
Provide feedback and partner with store leadership and HR on performance management and corrective action when needed
Maintain employee schedules & ensure appropriate coverage while meeting payroll targets
Manage time and attendance in HRIS and ensure accurate and timely payroll submission
Adjust staffing levels to align with production needs, peak shopping periods, and business demands
Ensure smooth and secure donation flow in compliance with safety, security, and operational standards
Monitor pricing practices and merchandise quality to ensure consistency and accuracy
Support visual merchandising standards and seasonal or promotional initiatives
Assist with identifying merchandise suitable for our e-commerce platform
Maintain a safe work environment for employees and customers by enforcing safety and loss prevention standards
Ensure compliance with organizational policies, procedures, and applicable regulations
Maintain effective communication with store leadership, other locations, and support departments
Collaborate with Employment and Training programs to support Goodwill’s mission and community impact