Outfitter Success Specialist (tech + customer support)

GuideTime™️•Missoula, MT

8d•$18 - $25•Hybrid

About The Position

GuideTime partners with various hospitality businesses to offer curated local outdoor experiences. The Outfitter Success Specialist is responsible for sourcing, onboarding, and supporting these outfitter businesses, ensuring they are well-represented and proficient with the GuideTime platform. This role involves relationship building, project management, customer support, and operational tasks, playing a key part in transforming local businesses into exceptional guest experiences.

Requirements

Outstanding communication skills
Highly organized and detail-oriented
Strong customer service mindset
Comfortable cold calling outfitters
Comfortable managing multiple projects simultaneously
Self-motivated and dependable
Curious and eager to learn
Comfortable working with technology and learning new software
Able to build relationships with people from a wide variety of backgrounds

Nice To Haves

Experience in the tech, outfitter, tours, fishing, or adventure industry
Understanding of the outdoor experience business and the position of outfitters
Hospitality experience
Tourism experience
Outdoor recreation experience
Customer Success experience
Account Management experience
Project Coordination experience
Experience with marketplace businesses
SaaS experience
Salesforce CRM experience
Google Workspace experience

Responsibilities

Identify and connect with local experience providers via phone, email, or other methods.
Introduce outfitters to GuideTime and guide them through the onboarding process.
Send agreements and onboarding materials.
Schedule and lead onboarding calls.
Ensure operators complete all onboarding requirements.
Collect business information, licensing, insurance, pricing, schedules, photos, and other required materials.
Maintain accurate records throughout the onboarding process.
Build high-quality listings that accurately represent each operator and their experiences.
Write and edit experience descriptions for clarity, consistency, and guest appeal.
Organize photos, categories, pricing, availability, and important trip details.
Ensure listings meet GuideTime quality standards.
Verify listing accuracy with operators before launch.
Train operators on how GuideTime works.
Teach partners how to manage bookings and communicate through the platform.
Answer questions and provide ongoing support.
Help providers adopt best practices for guest communication and booking management.
Build trusted relationships with operators across the country.
Review listings to ensure they remain accurate and up to date.
Identify opportunities to improve listing quality and guest experience.
Ensure operators maintain current pricing, availability, photos, and offerings.
Monitor provider responsiveness and overall marketplace quality.
Work with internal teams to continuously improve the GuideTime experience.
Track onboarding progress across multiple markets simultaneously.
Maintain detailed records within Salesforce and internal systems.
Coordinate closely with the Hospitality Success and Sales teams to ensure every market launches with a strong selection of experiences.
Help improve internal processes as GuideTime continues to scale.