Outfitter Development Specialist (Polaris Adventures)

Polaris•Plymouth, MN

About The Position

The Outfitter Development Specialist is a primary resource for onboarding, educating, engaging, and retaining Outfitters in the Polaris Adventures network. Reporting to the Program Relationship Manager, the role builds proactive relationships, guides new partners from contract signing through launch, and supports established Outfitters at risk of disengagement. It works across regional account management, service, fleet, offering, account service, and technology teams to coordinate resources, develop learning experiences, and improve program adoption. The position combines relationship management, education, data-informed problem solving, and event support. It manages a portfolio of approximately 20 at-risk Outfitters across multiple regions, identifies and addresses causes of performance issues, and coordinates support to strengthen retention. It also leads new Outfitter onboarding and monitors new partners during their first 90 days. The specialist develops and improves training and educational resources, supports Outfitter events and program initiatives, and uses engagement data and business tools to track participation and communicate findings to leadership. Travel of up to 10% may be required to support events and Outfitter engagement activities.

Requirements

At least 3 years of experience in customer success, relationship management, training, onboarding, event coordination, or a related field.
Strong relationship-building, communication, and customer service skills.
Experience facilitating training sessions, presentations, or educational programs.
Ability to manage multiple projects and priorities simultaneously.
Strong problem-solving and critical-thinking skills.
Experience creating educational content and customer-facing resources.
Proficiency with Microsoft Teams, SharePoint, Planner, and related business applications.
Ability to work independently while collaborating effectively across teams.
Willingness to travel up to 10% as needed to support events and Outfitter engagement activities.
This position is not eligible for sponsorship.
Former employees must be eligible for rehire; current employees must be in good standing.

Nice To Haves

Bachelor's degree in business, communications, education, hospitality, tourism, or a related field preferred.
Passion for outdoor recreation and customer engagement.

Responsibilities

Manage a portfolio of approximately 20 at-risk Outfitters across multiple regions by monitoring network health indicators, identifying signs of risk or disengagement, and determining when accounts enter or exit at-risk status.
Conduct discovery conversations to identify root causes affecting performance; develop action plans with Outfitters and Regional Account Managers and track progress against commitments.
Recommend solutions to improve business performance, escalate complex issues, and coordinate support from internal experts to reduce Outfitter fallout and strengthen network retention.
Lead new Outfitter onboarding from contract signing through launch, including timelines, readiness checklists, milestones, onboarding calls, training sessions, and one-on-one coaching.
Monitor new Outfitters during their first 90 days, identify launch-readiness gaps, coordinate resources, and reinforce program requirements, operational expectations, available resources, and ongoing engagement.
Identify education needs using Outfitter feedback, network trends, performance data, and business priorities, collaborating with subject matter experts across relevant teams.
Develop, facilitate, maintain, and improve webinars, workshops, guides, best-practice resources, training materials, and other learning tools based on engagement data and participant feedback.
Support local, regional, and national Outfitter events by coordinating educational experiences, facilitating sessions and discussions, supporting activities, and gathering attendee feedback.
Support adoption of new program initiatives, products, processes, and tools while maintaining accurate records, tracking reports, and documentation.
Use MPWR Suite, Microsoft Teams, SharePoint, Planner, and event management platforms to support program execution, monitor engagement and participation trends, and communicate findings to leadership.

Benefits

Competitive compensation, including a market-leading profit-sharing plan.
Company contributions to an Employee Stock Ownership Plan and discounted employee stock purchases.
Generous matching contribution to a 401(k).
Financial wellness education and consultation.
Health, dental, and vision insurance.
Wellness programs.
Paid time off.
Gym and personal training reimbursement.
Life insurance and disability offerings.
Paid volunteer time off through Polaris Gives.
Comprehensive suite of benefits.