Outdoor Sports Guide

Canyon Ranch • Spicewood, TX

3d

About The Position

The Outdoor Sports Guide serves as an ambassador of fun, engaging guests and keeping them entertained and safe during outdoor sports and activities. The guide leads and instructs guests in biking, hiking, and other outdoor programs, including proper operation, safety, and techniques. The role also includes safely operating 15-passenger vans and trailers, maintaining and preparing Outdoor Sports equipment, and completing setup and cleanup for activities. The guide monitors participation, adapts activities to guest needs, provides exceptional guest service, and collaborates with teammates while following supervisor direction and departmental standards. Work is physically strenuous and performed outdoors, with a flexible schedule that includes on-call availability, weekdays, weekends, and holidays.

Requirements

• High school diploma or GED.
• At least 21 years of age.
• Valid state driver's license and a clean driving record for the past three years.
• Availability for a flexible, on-call schedule, including weekdays, weekends, and holidays.
• Strong interpersonal skills and enjoyment of engaging guests and facilitating conversation.
• First Aid certification within 90 days of employment.
• Massachusetts driver's license meeting Group A requirements.

Nice To Haves

• Two or more years of experience in guiding, recreation, sports, or customer service.
• Wilderness First Aid certification.
• ACCT Facilitator Training if leading ropes course activities.

Responsibilities

• Engage guests as an ambassador of fun and help keep them entertained and safe during outdoor sports and activities.
• Lead and instruct guests in proper operation, safety, and techniques for biking, hiking, and other outdoor programs, following all safety requirements.
• Safely operate 15-passenger vans and trailers, follow traffic rules and Canyon Ranch protocols, and handle fueling and vehicle care.
• Maintain and prepare Outdoor Sports equipment; complete pre- and post-event setup and cleanup; keep work areas clean and organized.
• Monitor guest participation, adapt activities to guest needs, and foster a positive, professional guest experience.
• Collaborate with team members, take direction from supervisors, and adhere to departmental operations and guest service standards.

Benefits

• Use of services and facilities, including the spa, fitness classes, lectures, and overnight stays at Canyon Ranch locations nationwide.
• Health, dental, and vision plans after 30 days of employment.
• 25 days of personal and holiday time off, including vacation, sick time, and holidays.
• Supplemental health care options, including accidental, critical illness, and hospital care.
• Employer-paid life insurance.
• Employee Assistance Program.
• Paid maternity leave.
• Supportive, collaborative work environment with opportunities for professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED