Outdoor Pursuits Reservations Coordinator Winter 26/27

LMLC OPERATIONS LLC•Big Sky, MT

3d•$20 - $22•Onsite

About The Position

Yellowstone Club's Outdoor Pursuits department is seeking a Reservations Coordinator for the upcoming Winter season (November-April). The role involves assisting Members and guests with Outdoor Pursuits activity inquiries, providing information, and booking reservations through various communication channels. This position is crucial for ensuring a seamless experience for Members and guests by managing the reservation system from inquiry to confirmation and promoting available activities.

Requirements

One to two years of customer service related experience
Proficiency in the Microsoft Office suite of programs
High school diploma, GED or vocational training or job-related course work required

Nice To Haves

One year of experience with a reservations system
Proven experience using communication and organizational skills to accomplish goals
Formal training at vocational schools, colleges or universities recognized
Similar combination of education and experience
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms and other office procedures and terminology.

Responsibilities

Field activity questions through phone calls, emails, texts, and drop-ins.
Process reservations by phone, email, text, and drop-in.
Receive, relay, and confirm all Outdoor Pursuits and off-property activity reservations.
Work closely with Outdoor Pursuits Managers/Supervisors and other departments on providing effective communication, planning, and organization to ensure all activity needs are met.
Promote Outdoor Pursuits activities to Members and guests.
Maintain knowledge of services and activities, including status, rates, and benefits.
Communicate reservations to necessary departments.
Perform opening and closing duties as necessary.
Act as the initial point of contact for all Outdoor Pursuits inquiries and activity reservations.
Manage the daily reservation system from inquiry to confirmation, including itinerary alterations.
Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service.
Meet departmental productivity, organization, and consistency standards.
Maintain a positive and respectful attitude.
Treat Members, guests, vendors, customers, and co-workers with professionalism and respect at all times.
Maintain the privacy of Members and guests at all times.
Maintain a clean and neat appearance at all times.
Communicate regularly and effectively with all employees, supervisors, managers, and directors.
Perform work in a safe and high-quality manner.
Project a favorable image of Yellowstone Club to Members and guests at all times.
Assist other departments as necessary during busy periods.