Outdoor Pursuits Manager

Discovery Land Company•Maui, HI

1d•Onsite

About The Position

Makena is seeking an Outdoor Pursuits Manager to join the Outdoor Pursuits Department. The Outdoor Pursuits Manager is responsible for managing the operation of the Outdoor Pursuits Department. The Outdoor Pursuits Manager is responsible for coordinating and planning the OP program including all on land, water, racquets, and Kids Club programming. In this role, you will be part of creating the Discovery Land Company experience for our members and fellow employees.

Requirements

Minimum three (3) years of experience in a 4-5 star resort setting or in the luxury related field.
Minimum three (3) years’ experience of staff supervision is required.
Full knowledge of all Outdoor Pursuits services/activities.
First aid/CPR qualified.
Lifeguard and Ocean Safety training
Must have knowledge of outdoor recreation and marine environment.
Must be capable and comfortable swimming in the ocean.
Previous experience teaching/coaching outdoor watersports sports.
Previous experience in the guest service industry.
Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.
Ability to work in a team environment.
Ability to stay calm and focused during the busiest of times.
Ability to read, write, speak, and understand English; additional languages preferred.

Nice To Haves

Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands.
Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds.

Responsibilities

Manage the Outdoor pursuits team and their responsibilities.
Implement and maintain the policies and procedures for Outdoor Pursuits which reflects the highest standard of operation and member service.
Develop a team and facilities which are fit for business purpose and to support the delivery of the members experience and property operations.
Instruct staff and third-party vendors to provide the utmost care for the safety and security of members, guests, and prospects when involved in water and sports related activities.
Hire Outdoor Pursuits staff members and conduct necessary training.
Maintain up to date inventory of department equipment as well as loss prevention efforts.
Manage the Kids Camp Program.
Training and Development of Outdoor pursuits staff.
Management and implementation of marine and on land Standard Operating procedures and manage member, visitor and team compliance.
Ensure the activities offered to the members are safe and follow SOP guidelines.
Maintain knowledge of activities and instruct activities including, but not limited, E-foil, Tennis, Pickleball, Volleyball, Football, Baseball, Snorkeling, Archery, Paintball, Paddle boarding.
Provide activity and recommendation reports on all the above as needed.
Contribute to the delivery and development of guest experience standards. Look to ways to continuously enhance and improve.
Run and attend staff daily briefings.
Be part of the duty management schedule.
Perform daily department administration tasks.
Works with Contract Employees as needed to ensure operational efficiency and Club standards for service are fulfilled.
Manage the Outdoor pursuits department budget.