Outdoor Programming Attendant

Inns of Aurora • Aurora, NY

10d • Hybrid

About The Position

The Outdoor Programming Attendant delivers outdoor programming and recreation experiences for guests of the Inns of Aurora. This role involves leading guided activities, supporting private outdoor experiences, maintaining trail systems and equipment, and ensuring a safe, welcoming environment for guests exploring the natural landscape surrounding Cayuga Lake and the Finger Lakes region. Strong communication and relationship-building skills are essential, as the attendant regularly interacts with guests and staff while representing the Inns of Aurora’s outdoor programming offerings.

Requirements

• Strong understanding of guest expectations in a luxury resort or hospitality setting.
• Minimum of 2 years of experience in resort programming, preferably outdoor programming or hospitality management.
• Exceptional communication and organizational skills.
• Strong problem-solving skills and the ability to handle high-pressure situations.
• Maintain current First Aid and CPR certification.
• Ability to participate in outdoor and physically demanding activities.
• Comfortable working in both office and outdoor environments in various weather conditions.
• Ability to lift up to 50 pounds.

Nice To Haves

• Knowledge in wildlife and plant identification.
• Knowledge of local ecology and land features.
• Knowledge of the history of the Finger Lakes region and Cayuga Lake.
• Knowledge of outdoor survival basics, including fire building and water sourcing/sanitation.
• Archery instruction.
• Knowledge of outdoor recreation, wellness programs, and culinary activities is a plus.

Responsibilities

• Host and lead outdoor guest activities including hikes, archery, wildlife observation, and other nature-based programming.
• Assist in facilitating private outdoor programming for individual guests, groups, and retreats.
• Lead guided hikes up to approximately 3 miles while sharing information about the landscape, ecology, and local history.
• Monitor and assess weather conditions to ensure guest safety during outdoor activities.
• Create welcoming, engaging guest interactions and foster repeat participation through strong relationship building.
• Maintain the outdoor trail network through mowing and vegetation management, spreading wood chips, and assisting with tree removal.
• Operate and maintain outdoor equipment including a UTV for trail work and activity setup.
• Perform routine equipment inspections and scheduled maintenance.
• Maintain cleanliness of equipment, including weekly UTV cleaning during muddy seasons.
• Assist with winter operations including plowing and salting driveways and pathways.
• Step in to host activities when staffing gaps arise.
• Maintain accurate records related to programming and equipment.
• Troubleshoot unexpected operational challenges such as equipment malfunctions during guest activities.
• Respond quickly and calmly to resolve issues while maintaining a positive guest experience.
• Support a wide range of operational needs as a “jack-of-all-trades” for outdoor programming.
• Perform basic carpentry repairs and maintenance for outdoor infrastructure including platforms, bridges, and kiosks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed