Outdoor Pool - Courtesy Desk Attendant

Buckeye Valley Family YMCA•Newark, OH

7d•Onsite

About The Position

Responsible for all admission and sales transactions at the front gate. Delivers excellent customer service to all pool members and guests. Attend to the safety of patrons on the slides. Balance drawer and manage daily income. Perform basic mathematical computations. Provide waivers as required and needed. Assist in emergency situations, such as calling 911 or performing First Aid / CPR. Maintain effective, positive relationships with pool patrons and staff. Inform supervisor of unusual situations or unresolved issues. Attend all staff meetings and in-service trainings as scheduled. Child Protection Responsibilities: Adheres to policies related to boundaries with youth. Participates in required abuse risk management training. Reports suspicious and inappropriate behaviors. Follows mandated abuse reporting requirements. Adheres to job specific abuse risk management responsibilities. Ensure youth are properly signed in and signed out, ensures only authorized adults are allowed in the facility, etc.

Requirements

Must be at least 16 years of age
Ability to add, subtract and work with numbers.
General computer knowledge.
Strong communication skills (verbal and interpersonal)
Ability to work effectively with the public and under pressure in emergency situations.

Nice To Haves

previous customer service and cash handling experience preferred.

Responsibilities

Provide excellent, timely and courteous customer service to pool members and guests.
Verify pool entry by scanning membership cards.
Provide color coded wrist bands for all patrons under the age of 14.
Answer questions and provide information on pool procedures or policies.
Operate cash register.
Attend to the safety of patrons on the slides.
Balance drawer and manage daily income.
Perform basic mathematical computations.
Provide waivers as required and needed.
Assist in emergency situations, such as calling 911 or performing First Aid / CPR.
Maintain effective, positive relationships with pool patrons and staff.
Inform supervisor of unusual situations or unresolved issues.
Attend all staff meetings and in-service trainings as scheduled.
Adheres to policies related to boundaries with youth.
Participates in required abuse risk management training.
Reports suspicious and inappropriate behaviors.
Follows mandated abuse reporting requirements.
Adheres to job specific abuse risk management responsibilities.
Ensure youth are properly signed in and signed out, ensures only authorized adults are allowed in the facility, etc.