Outdoor Lighting Technical Manager Franchise Field Support

Buzz Franchise Brands•Virginia Beach, VA

3d•$55,000 - $65,000•Onsite

About The Position

Wonderly Lights is seeking a hands-on, field-experienced Outdoor Lighting Technical Manager to support our network of 25+ locations across the East Coast. Based in Virginia Beach, this role will help improve installation quality, field execution, troubleshooting, training standards, and technical support across architectural, landscape, permanent, and holiday lighting services.

Requirements

Demonstrated field experience in landscape lighting, low-voltage lighting, permanent lighting, holiday lighting, irrigation, exterior construction, or electrical-adjacent work
Strong understanding of jobsite execution, wiring, transformers, connections, controllers, materials, and installation quality
Strong troubleshooting and problem-solving skills. Ability to coach and communicate technical information clearly and professionally
Comfortable working with franchise owners, technicians, vendors, and internal team members
Organized, proactive, and process-driven
Comfortable working outdoors and in active job-site environments
Valid driver’s license
Willingness to travel periodically for franchise support, field training, and troubleshooting visits

Nice To Haves

5+ years of outdoor lighting, low-voltage, landscape lighting, permanent lighting, irrigation, or exterior construction experience
Experience training or coaching installers, technicians, or field teams
Permanent lighting / RGB lighting system experience
Low-voltage certification or electrical background
Comfortable working on ladders and supporting roofline installation work
Experience developing checklists, training materials, or field standards

Responsibilities

Provide technical coaching and troubleshooting support to franchise owners, technicians, and internal team members
Support landscape, permanent, and holiday lighting design and installation execution
Diagnose field issues related to wiring, transformers, connections, controllers, materials, roofline systems, layout, and installation quality to reduce repeat visits
Review photos, job details, and field conditions to help identify practical solutions
Provide hands-on field training and installation support during training sessions, franchise support visits, and local Virginia Beach projects
Develop installation training materials, field standards, and best practices
Coordinate with vendors when product or installation issues require additional support
Support the local Virginia Beach location as a field resource for job preparation, installation guidance, training, and troubleshooting