Outdoor Host Lead

Hopewell Residential•Calgary, AB

52d•Onsite

About The Position

The Outdoor Host Lead is a key support role at Mahogany Lake, bridging the operational gap between the Outdoor Recreation Supervisor and the Outdoor Host team. This position is responsible for supporting day-to-day waterfront and recreation activities while providing on-site leadership in the absence of the Supervisor. The Outdoor Host Lead helps ensure a safe, clean, and welcoming lakefront environment by mentoring staff, enforcing safety protocols, and assisting with logistical coordination of rentals, equipment, and community programming.

Requirements

High school diploma or equivalent preferred.
1+ year experience in outdoor recreation, customer service, or beach operations.
Valid First Aid & CPR certification (or willingness to obtain).
Strong interpersonal and communication skills with the ability to lead by example.
Able to work independently and adapt to shifting priorities.
Comfortable working outdoors in all weather and performing physical tasks (lifting up to 50 lbs).
Responsible, proactive, and solution-oriented under pressure.
Flexible availability including weekends, evenings, and holidays required.

Nice To Haves

Prior leadership or supervisory experience is an asset.
Boating license or water safety training preferred.
Lifesaving certification (e.g., Bronze Cross, NLS) is an asset.

Responsibilities

Provide daily leadership and direction to the Outdoor Host team when the Supervisor is unavailable.
Mentor new and returning staff to ensure consistent delivery of service and adherence to operational protocols.
Support training refreshers, task delegation, and accountability checks throughout shifts.
Oversee and assist with watercraft and sports equipment rentals, ensuring procedures are followed.
Act as the first point of contact for escalated guest concerns in the Supervisor’s absence.
Maintain a presence across the park and beach to support team needs and monitor service levels.
Monitor beach and lake areas for safety, enforce facility rules, and assist with emergency response when needed.
Identify and respond to hazards or unsafe behaviors promptly, escalating issues when appropriate.
Conduct spot checks on equipment, cleanliness, and team performance, ensuring quality and compliance.
Conduct routine checks of watercraft and equipment, ensuring items are cleaned, stored, and ready for use.
Assist in tracking supplies and equipment needs; communicate shortages to the Supervisor or Facility Manager.
Report minor maintenance needs or safety hazards to the Maintenance Department.
Communicate shift highlights, safety incidents, and inventory needs to the Outdoor Recreation Supervisor.
Support coordination of community events and group bookings alongside the Supervisor.
Assist with incident and rental reporting to maintain accurate shift records.