Outcome Specialist

American Addiction Centers•Winston-Salem, NC

2d•$38 - $57•Hybrid

About The Position

The Outcome Specialist is responsible for identifying and researching innovative techniques and services, and outlining the necessary steps to implement changes. This role is responsible for the implementation of operational performance improvement projects for the Program, aligning with the overall vision and values. The Outcome Specialist ensures collaboration and integration of operations with other departmental and MSK services. They are responsible for the ongoing program management across the continuum and locations, measuring compliance with recognized standards of care, and achieving operational efficiency, patient satisfaction, quality outcomes, and operational performance goals. This role also involves identifying and implementing patient care processes and protocols to promote appropriate utilization of resources. Additionally, the Outcome Specialist participates in identifying needs, planning, developing, and implementing educational programs for staff, patients, families, and/or community groups to improve patient care. They promote and develop personal and professional growth, maintaining professional and clinical knowledge, and attending continuing education and in-services as needed. The Outcome Specialist serves as a clinical expert and resource, assisting with care for complex and/or highly specialized patient care situations, seeking processes to reduce length of stay, cost per patient day, and other patient care efficiencies. They assist institutional financial and operational leaders to develop and implement key projects associated with the service, including Financial Bundles, Quality Bundles, and Patient Satisfaction. The role involves evaluation of new products, improving processes, and promoting quality, safety, and patient satisfaction. The Outcome Specialist collects, analyzes, and reports quality data to the orthopaedic department, health system committees, task forces, and accreditation programs. They pursue and maintain pertinent quality certifications by overseeing adherence to quality standards and protocols, as well as reporting required metrics (JCAHO and AJRR).

Requirements

Master's degree in business, Nursing or Health Care Administration or a related field required with three years' experience in a healthcare provider organization.
Demonstrated leadership/management experience required.
Strong oral and written communication skills with ability to adapt to different audiences.
Experience and/or training in process management and process/performance improvement methodologies.
Demonstrates use of evidence-based practice to effect quality improvement.
Strong time management and multi-tasking skills with ability to prioritize tasks/goals in a timely manner.
Effective, strong presentation skills.
Strong problem solving, team building and facilitation skills.
Knowledge and skill in using computer and network systems with strong background in Microsoft Office programs.
Strong analytical and quantitative skills.
Solid business writing skill.

Nice To Haves

Clinical experience preferred.
Two years' project management experience preferred.
RN or other clinical licensure preferred
Certification in health care quality, patient safety or related regular entity preferred.

Responsibilities

Identifies and researches innovative techniques /services and outlines the necessary steps to implement changes.
Responsible for the implementation of operational performance improvement projects for the Program and aligns with the overall vision and values.
Ensures collaboration and integration of operations with other departmental and MSK services.
Responsible for the ongoing program management across the continuum and locations, measures compliance with recognized standards of care and achieves operational efficiency, patient satisfaction, quality outcomes, and operational performance goals.
Identifying and implementing patient care processes and protocols to promote appropriate utilization of resources.
Participates in identifying needs, planning, developing and implementing educational programs for staff, patients, families and/or community groups to improve the care of patients.
Promotes and develops personal and professional growth, maintaining professional and clinical knowledge; attends continuing education and in-services as needed. Maintains professional and clinical knowledge, acting as a resource to others.
Serves as a clinical expert and resource assisting with care for the complex and/or highly specialized patient care situations, seeking processes to reduce length of stay, cost per patient day, and other patient care efficiencies. Assists institutional financial and operational leaders to develop and implement key projects associated with the service to include, but not limited to: Financial Bundles, Quality Bundles and Patient Satisfaction.
Evaluation of new products, improving processes, promoting quality and safety and patient satisfaction.
Collects, analyzes, and reports quality data to the orthopaedic department, health system committees, task forces as well as accreditation programs.
Pursues and maintains pertinent quality certifications by overseeing adherence of quality standards and protocols as well as reporting required metrics. (JCAHO and AJRR).

Benefits

Day 1 Health Coverage: Choose from either copay or HSA-eligible health insurance options with coverage starting on your first day of work.
Generous PTO: Accrual starts at up to 25 days/year, to be used for vacations, sickness, holidays, and personal matters.
Parental Benefits: Six weeks paid birthing-mother maternity leave & four weeks paid parental leave for non-birthing parents.
Retirement: Up to 7% employer-paid retirement contributions
Education Reimbursement: We invest in your professional growth, offering up to $2,500 per year towards a bachelor's degree and up to $5,000 per year towards a graduate degree.
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program