Outbound Telemarketer

Vicimus Inc.•Calgary, AB

1d•Remote

About The Position

Vicimus is looking for an Outbound Telemarketer (Private Sales) to join our growing team! The Outbound Telemarketer (Private Sales), which is part of the Business Development team, plays a critical role in growing the business within our organization. We are looking for enthusiastic, driven, and passionate individuals to join a fast-paced, high performing team to join our growing team! Come join our team of automotive specialists!

Requirements

1-2 Years customer service/sales experience required
Experience in a call centre environment
Post-secondary Education
Strong computer literacy skills
Strong organizational skills
Must be a self-starter and have the ability to multitask
Self-driven, likeable, and adaptable to change
Ability to work in a fast-paced environment
Ability to work independently and be a team player
Have a positive attitude!

Nice To Haves

Automotive service background (preferred but not essential)
Preferred CRM database experience

Responsibilities

Managing outbound communication– Contact consumers on behalf of our clients with providing details with regards to campaigns and marketing initiatives though phone, email or SMS providing the highest degree of customer service.
Coordination of appointments– Scheduling of consumer appointments to fit both the needs of the clients as well as the needs of the organization. Appointments will be coordinated for our group of dealerships clients within the automotive industry.
Customer satisfaction- Monitoring customer satisfaction and develop rapport with the consumer with the utmost level of customer experience and professionalism.
Data Management –Accurately review and enter all customers’ appointments, inquiries and/or concerns into a system.
Performance – Expectation of 120+ outbound calls per day with excellent verbal communication skills. Performs other duties as assigned or required by the leadership team.