Outbound Technical Support Representative - Part-time
About The Position
At Bluesight, our mission is to create groundbreaking medication intelligence solutions that increase efficiency, safety and visibility for health systems and pharmaceutical manufacturers. We empower our customers to deliver the right medicine to the right patient at the right time, every time. We are a high growth healthcare information technology company with a start-up 'vibe' but over 3,000 customers tracking medications using our proven solutions. We are seeking part-time Outbound Technical Support Representative for a remote work-from-home role. Interested candidates must live in the United States and be eligible to work for any employer without work visa sponsorship. Work duties will include various projects related to support for our Hospital customers. All necessary training on the software and tools will be provided. You must be available to work part-time hours during standard EST business hours.
Requirements
- You are tech-savvy and comfortable leveraging technical tools
- Strong and reliable internet access from your home
- Familiarity executing Python scripts
- Knowledge of MongoDB and the ability to execute find commands
- Strong communication skills
- Ability to demonstrate meeting etiquette and active listening
- Customer service orientation
- Interest and ability to learn our Patient Privacy and Diversion SaaS tools
- Availability to work part-time hours during EST business hours
Responsibilities
- Ensure all customer issues are diagnosed and addressed promptly
- Interface with customers and vendors to troubleshoot and mitigate data delivery issues
- Document troubleshooting steps taken and escalate customer issues when appropriate.
- Other technical support tasks as needed
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
