Technical Support Representative

WAND Corporation•Eden Prairie, MN

7h•$18

About The Position

WAND Corporation of Eden Prairie, MN is looking to hire a full-time Technical Support Representative / IT Help Desk Analyst to provide technical support for our clients. Are you a computer-savvy customer service rockstar? Would you like to start a career with a highly-respected "best place to work" company? Do you have integrity and a drive to succeed? If so, please read on! The position pays a competitive starting wage of $18.00/hr plus overtime . We are also offering a $250 new hire bonus! You would also be eligible for a rich benefits package including medical, dental, a 401(k) plan option with a match, generous paid time off (PTO), a casual jeans-friendly atmosphere . And, if that isn't enough, you're welcome to bring your dog to work ! If this sounds like the opportunity that both you and Fido have been looking for, apply from your computer or smartphone today! ABOUT WAND CORPORATION For over 40 years, we have been helping restaurants grow sales and optimize operations. We provide tailored digital menu technology to quick-service / fast-casual restaurants, university dining, and corporate cafeterias . In the last decade, we have revolutionized digital menu technology. We not only transform traditional static menus into a digital format but turn them into a powerful in-store marketing tool. With our proven and award-winning content, robust content management system and software, and 24/7/365 support, WAND Corporation is the market leader . Our employees are what make our company great! We truly value their contributions and want to set them up for success. We provide a work environment where everyone knows everyone's name with a market-driven, customer-centric mentality. We offer more than jobs , but opportunities to learn about our entire business and the industry . Our unique combination of innovation , success , and fun is why WAND has been recognized as one of Minnesota Business Magazine's "100 Best Companies to Work For ." A DAY IN THE LIFE AS A TECHNICAL SUPPORT REPRESENTATIVE / IT HELP DESK ANALYST As a Technical Support Representative / IT Help Desk Analyst, you use your fantastic customer service, problem-solving, and communication skills to resolve issues for our clients via phone or email. You provide technical assistance to our digital menu board customers. Often this requires the remote support of computers and IP enabled endpoints. You have a positive, can-do attitude and always do all you can yourself, but are also efficient about escalating or rerouting more advanced support and service requests as appropriate. Your amazing problem-solving and communication skills help you succeed in this position. You are a troubleshooting extraordinaire! But, your real superpower is your exceptional aptitude for customer service. Your ability to listen to our clients' needs and help them feel heard and valued as you solve their issues is invaluable, not only to them but to our success as a company!

Requirements

High school diploma or equivalent
Associate's degree OR equivalent experience in a computer-related field
Customer service experience
Excellent written and verbal communication skills
Experience with basic computer troubleshooting
ability to explain technical information in layman's terms
detail-oriented and able to follow procedures
build rapport easily
patient and empathetic
professional demeanor
honest and reliable

Nice To Haves

Experience with Windows-based software and Chrome OS and/or a support case/ticket management system would be a plus!

Responsibilities

resolve issues for our clients via phone or email
provide technical assistance to our digital menu board customers
remote support of computers and IP enabled endpoints
escalating or rerouting more advanced support and service requests as appropriate