Outbound Team Leader, Shipping 2nd Shift

ScanSource•Southaven, MS

6d•Onsite

About The Position

This role is responsible for leading the outbound shipping team on the 2nd shift, ensuring that all picking deadlines and priority cut-off times are met. The Team Leader will oversee daily operations, including reviewing pick errors, managing pick tickets with special instructions, and conducting research to locate products and prevent backorders. A key aspect of the role involves attracting and retaining a qualified workforce, fostering new ideas for improvements, and developing direct reports through coaching and cross-training. The Team Leader will also assist with performance evaluations, disciplinary actions, and maintaining a respectful and accountable work environment. Tracking productivity standards, assessing needs for staff, supplies, and equipment, and ensuring a clean, safe, and secure work area at the end of the shift are also critical duties. Additional duties may be assigned as needed.

Requirements

High school diploma or equivalent with a minimum of 2 years related experience is required.
Ability to understand basic English.
Ability to stand, stoop, lift, walk, and perform manual dexterity.
Ability to be physically in attendance at workstation at designated company office location during normal business hours designated for the position.
Ability to lift up to 70 pounds as needed.
Ability to travel less than 20%.
Ability to operate related equipment.
Proficient with MS Office (i.e., Word, Excel) and operational systems/software (i.e., SCALE, SAP, etc.).
Ability to multitask.
Excellent communication, supervisory, and customer service skills.
Ability to identify problems and resolve them in a timely manner.
Possess a sense of urgency.
Ability to prioritize tasks and resources appropriately.
Promote an environment conducive to maximum employee morale, productivity, and effectiveness.

Nice To Haves

Bachelors’ degree in related field
Previous leadership training/development

Responsibilities

Perform team lead functions, including ensuring all picking deadlines and priority cut-off times are met.
Review daily pick errors with pickers.
Ensure all waves are printed, distributed, and picked to meet deadlines while maintaining a first-in-first-out concept.
Identify special instructions on pick tickets to comply with salesperson requests.
Conduct timely research to locate products and prevent backorders.
Help attract and retain a qualified and motivated workforce, fostering new ideas for improvements.
Continuously develop direct reports by coaching and grooming them for excellence. Document progress and ensure associates are cross-trained to provide adequate coverage in key processes.
Assist with evaluating employee performance, handling disciplinary issues, and maintaining an environment of respect and accountability to promote a cooperative and harmonious working climate.
Track and maintain productivity standards, assessing staff, supplies, and equipment needs.
Maintain a “Tour Ready” clean and safe work area and secure building/operations at the end of the shift.
Perform additional duties as assigned.