Outbound Team Leader, Picking 2nd Shift

ScanSource•Southaven, MS

5d•Onsite

About The Position

This role is responsible for leading the picking team to ensure all deadlines and priority cut-off times are met. The Team Leader will review pick errors, manage wave printing and distribution, and ensure adherence to a first-in-first-out process. They will also handle special instructions, research product locations, and contribute to workforce development and retention. This position involves coaching direct reports, documenting progress, cross-training associates, and assisting with performance evaluations and disciplinary actions. The Team Leader is expected to maintain productivity standards, assess resource needs, and ensure a clean and safe work environment. Additional duties may be assigned.

Requirements

High school diploma or equivalent
Minimum of 2 years related experience
Ability to understand basic English
Ability to stand, stoop, lift, walk, and perform manual dexterity
Ability to be physically in attendance at workstation at designated company office location during normal business hours designated for the position
Ability to lift up to 70 pounds as needed
Proficient with MS Office (i.e., Word, Excel) and operational systems/software (i.e., SCALE, SAP, etc.)
Ability to multitask
Excellent communication skills
Excellent supervisory skills
Excellent customer service skills
Ability to identify problems and resolve them in a timely manner
Possess a sense of urgency
Ability to prioritize tasks and resources appropriately

Nice To Haves

Bachelors’ degree in related field
Previous leadership training/development

Responsibilities

Perform team lead functions, including ensuring all picking deadlines and priority cut-off times are met.
Review daily pick errors with pickers.
Ensure all waves are printed, distributed, and picked to meet deadlines while maintaining a first-in-first-out concept.
Identify special instructions on pick tickets to comply with salesperson requests.
Conduct timely research to locate products and prevent backorders.
Help attract and retain a qualified and motivated workforce, fostering new ideas for improvements.
Continuously develop direct reports by coaching and grooming them for excellence.
Document progress and ensure associates are cross-trained to provide adequate coverage in key processes.
Assist with evaluating employee performance, handling disciplinary issues, and maintaining an environment of respect and accountability to promote a cooperative and harmonious working climate.
Track and maintain productivity standards, assessing staff, supplies, and equipment needs.
Maintain a “Tour Ready” clean and safe work area and secure building/operations at the end of the shift.
Perform additional duties as assigned.